Administrator Wholesale Operations Support

Wholesale Operations Support Administrator

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

We have an exciting opportunity for a Wholesale Operations Support Administrator.

About the Role

We are looking for a hands-on, Wholesale Operations Support Administrator to join our EMEA Wholesale support team at Michael Kors. In this role, you will start by supporting day-to-day order management for a group of customers, working closely with the existing team to ensure smooth operations and a high level of service.

Wholesale Operations Support Administrator is responsible for day-to-day order management, including receiving customer orders, cleansing orders, removing order blocks, processing change requests and managing order releases. This role works with business partners in the supply chain and beyond to ensure on-time and complete delivery of goods.

This is an exciting opportunity for someone who enjoys getting into the details, solving problems, and shaping better ways of working using digital tools and a customer-centric mindset.

What You'll Do

Administer day-to-day activities of customer order management, specifically:

• Oversee customer orders, including order entry, order status, document creation, stock allocation, order release, shipment tracking, sales recognition, and document management.
• Regularly update customers, suppliers and internal stakeholders on order status and any issues.
• Handle customer inquiries, process returns, and resolve customer issues promptly.
• Use root-cause analysis to understand key drivers of order failure in support of continuous improvement.
• Identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action.

Display a customer-centric attitude and maintain strong customer relationships, specifically:

• Monitor and improve customer feedback systems.
• Understand customer expectations and translate the voice of the customer for internal stakeholders.
• Update and maintain presentations used in customer reviews.
• Identify and implement ways to better meet customer needs and provide superior customer service.

Ensure clean and accurate data management and analysis, specifically:

• Integrate customer data from various reporting channels as necessary.
• Produce and maintain reports presenting and analyzing key performance indicators.
• Support the preparation and review of internal and external scorecards.

Drive continuous improvement in wholesale support systems and processes, specifically:

• Monitor systems and processes to identify opportunities for continuous improvement.

Who You Are

Must-Haves:

• Bachelor's degree in Supply Chain, Business, Engineering, or related field.
• 1-2 years of experience in order management, customer service, or fulfillment operations.
• Strong analytical and problem-solving skills; detail-oriented and structured.
• Fluent in English; French and or Italian is a plus.
• Motivated to learn, improve, and take ownership over time.

• Interest or exposure to automation and AI-powered process enhancements.

Nice to Have:

• Experience in fashion, luxury, or consumer goods industry.
• Comfortable working with tools such as LRM, customer portals, EDI, and Qlik.

We'd Love to See:

• Collaboration
• Communication
• Drive results
• Entrepreneurial
• Functional skills

MK Perks:

Our purpose is to make all employees and customers #FeelGreat with Michael Kors. When you join our business, we want you to feel like a valued member of the team from Day 1. To make your journey enriching with us, we offer –

• Cross-brand Discount
• Exclusive Employee Sales
• Paid Parental Leave
• Internal mobility across Capri Brands (Michael Kors, Jimmy Choo, Versace)
• Hybrid working (3 days a week in the office)
• Pension Contribution
• Health Insurance and Protection Income offered

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V