Manager - Wealth Operations

Customer Service Operations Team Leader

A key member of the Customer Service Operations team, responsible for leading and motivating a team of 20-30 associates and process leader. Individual will have full ownership of team performance and be accountable for managing agreed SLAs. A pivotal role as the delivery of this team directly impacts end customers thus making it essential to do things right the first time and deliver high quality business outcomes. Will be responsible for developing and maintaining partnership with key stakeholders onshore whilst regularly interacting with them to resolve service related issues. Responsible for encouraging and incorporating process efficiencies on an ongoing basis.

M&G Global Services has a diverse workforce and an inclusive culture, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.