Manager Data Privacy Operations (dsar)

Job Title

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Key Responsibilities

• Troubleshooting implementation of tools such as OneTrust
• Act as the first point of contact for the processing of all data subject access requests ensuring responses are accurate, compliant and timely.
• Collaborate with Privacy Legal colleagues, customer support, human resources, technology and data teams when responding to data requests (DSARs)
• Deliver compliance with privacy regulations through the scoping and draft redacting of subject access requests.
• Provide advice on whether information should be disclosed or refused in compliance with the relevant legislation. Refer relevant cases to Privacy Legal for clarification, in relation to legislation which may apply.
• Assess requests and correspondence to identify the relevant stakeholders that may be affected by disclosure
• Respond to requests ensuring that all correspondence and associated disclosures are timely, accurate and compliant with legislation, regulations and policies.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.