Investment Operations - Asset Management

Investment Operations Role

This role spans senior individual contributor through senior leadership levels within Investment Operations. Depending on grade, the role is accountable for expert execution, people leadership, operational governance, service delivery, and transformation across one or more investment operations functions. The role ensures delivery of accurate, timely, and compliant operational outcomes while supporting client objectives, regulatory obligations, and continuous improvement.

Key Responsibilities:

• Own and deliver end-to-end operational activities across one or more functions, including:
• Performance Reporting
• Investment Reporting Services
• Investment Accounting Services
• Investment Data Services
• Real Estate Operations
• Alternative Asset Operations
• Securities Lending
• Regulatory Reporting
• Business Solutions
• Transfer Agency (Investor Services)
• Provide subject-matter expertise and/or operational leadership for complex, high-risk, or judgment-based processes.
• Ensure accuracy, completeness, timeliness, and compliance with SLAs, KPIs, client mandates, regulatory requirements, and internal controls.
• Review, validate, and sign off key deliverables, reconciliations, reports, and exceptions prior to release.
• Act as an escalation point for technical issues, control breaks, client queries, and operational risks; perform root cause analysis and drive sustainable resolution.
• Interpret fund documentation, client mandates, regulatory requirements, and internal policies to ensure correct operational execution.
• Lead, coach, and develop team members (where applicable), setting clear objectives, performance expectations, and development plans.
• Support onboarding of new clients, funds, strategies, asset classes, products, or regulatory changes, ensuring operational readiness and smooth transition into business-as-usual.
• Partner with stakeholders across Client Service, Front Office, Technology, Risk, Compliance, Finance, and third-party providers to deliver stable and scalable operations.
• Contribute to or sponsor process improvement, automation, and transformation initiatives to enhance efficiency, control, scalability, and client experience.
• Ensure strong operational risk management through adherence to governance frameworks, policies, and audit standards.
• Support internal and external audits, regulatory reviews, and due diligence activities by ensuring preparedness, timely responses, and closure of findings.
• Prepare and present management information, operational insights, and performance metrics to senior stakeholders.
• Act as a role model for organizational values, professionalism, collaboration, and accountability.

Knowledge & Skills:

• Strong analytical and problem-solving capability with attention to detail.
• Ability to make informed, accountable decisions with appropriate judgment.
• Clear and concise communication skills for technical and non-technical audiences.
• Experience working with third-party relationships and multiple stakeholders.
• Ability to operate autonomously with a high degree of trust and empowerment.
• Focus on continuous improvement, operational excellence, and strengthening controls.
• Ability to cut through complexity and identify key issues quickly.
• Demonstrates accountability for defined areas of expertise, delivery, or team leadership.
• Applies technical and/or managerial knowledge to solve complex operational challenges.
• Adapts well to change and acts as a positive role model for others.

Experience & Qualifications:

• 4–15 years of experience into buy-side Investment Operations.
• Graduate or Postgraduate in Commerce, Accounting, or Finance.
• Professional certifications (e.g., CFA, CA, MBA Finance) preferred.
• Relevant IOC or Investment Management qualification desirable.
• Investment management or fund accounting qualification ideal, or otherwise qualified by significant relevant experience.

M&G Behaviours relevant to all roles:

• Tell it like it is: Respectfully speaking up to create better ways forward – both direct and empathetic
• Own it now: Putting your name on things with confidence to drive progress and results quickly
• Move it Forward Together: Forming cross-functional teams to seize the right opportunities and solve real problems.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.