Villa Services Coordinator - The Cosmopolitan

Villa Services Coordinator

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The job: As a Villa Services Coordinator at The Cosmopolitan of Las Vegas, you create extraordinary stays for our most exclusive guests. From arranging personalized amenities and coordinating seamless arrivals to anticipating every detail of their visit, you ensure each moment feels effortless and unforgettable. Your attentiveness, poise, and passion for service turn every interaction into a signature WOW experience.

The starting pay: $19.00 per hour

The day-to-day:

• Coordinate guest food and beverage orders with the appropriate restaurant or In-Room Dining team to ensure prompt and accurate service.
• Facilitate reservations for transportation, dining, and spa appointments, ensuring a seamless guest experience.
• Support Butlers in delivering exceptional service by assisting with timely and complete guest requests.
• Prepare and organize orders, deliver them to the assigned Butler, and maintain a clean and orderly workspace in the kitchen.
• Manage inventory by ordering necessary supplies through the IP System and Purchasing department.
• Arrange personal services for Villa guests, including hair styling, manicures, massages, and other luxury amenities.
• Ensure the Butler's pantry and all designated areas remain clean, well-stocked, and service-ready.
• Possess in-depth knowledge of liquor brands, beer, non-alcoholic beverages, and wines/champagnes by the glass, as well as major selections on the wine list.
• Maintain familiarity with guest room layouts, locations, and room names/numbers to provide seamless service.
• Inspect storage areas to ensure proper stock levels, cleanliness, and organization.
• Review table setups for accuracy, cleanliness, and alignment with guest orders and departmental standards.

The right candidate will have:

• High School Diploma or GED required
• Work varied shifts, to include weekends and holidays required
• 2+ Years of prior relevant guest service experience preferred
• Experience in a similar resort setting preferred
• Experience with InfoGenesis and LMS systems preferred

The perks & benefits:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to join the show? Apply today!