Villa Services Coordinator - The Cosmopolitan

Villa Services Coordinator

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

As a Villa Services Coordinator at The Cosmopolitan, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

The starting pay: $19.00 per hour

The day-to-day:

• Coordinate guest food and beverage orders with the appropriate restaurant or In-Room Dining team to ensure prompt and accurate service.
• Facilitate reservations for transportation, dining, and spa appointments, ensuring a seamless guest experience.
• Support Butlers in delivering exceptional service by assisting with timely and complete guest requests.
• Prepare and organize orders, deliver them to the assigned Butler, and maintain a clean and orderly workspace in the kitchen.
• Manage inventory by ordering necessary supplies through the IP System and Purchasing department.
• Arrange personal services for Villa guests, including hair styling, manicures, massages, and other luxury amenities.
• Ensure the Butler's pantry and all designated areas remain clean, well-stocked, and service-ready.
• Possess in-depth knowledge of liquor brands, beer, non-alcoholic beverages, and wines/champagnes by the glass, as well as major selections on the wine list.
• Maintain familiarity with guest room layouts, locations, and room names/numbers to provide seamless service.
• Inspect storage areas to ensure proper stock levels, cleanliness, and organization.
• Review table setups for accuracy, cleanliness, and alignment with guest orders and departmental standards.

The right candidate will have:

• Ability to work varied shifts, to include weekends and holidays.
• High School Diploma, GED or equivalent.
• 2+ years of prior relevant guest service experience.
• Experience in a similar resort setting.
• Experience with InfoGenesis and LMS systems.

The perks & benefits:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Are you ready to join the show? Apply today!