Tech Support Engineer I - MGM Northfield Park

Technical Support Specialist

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job: Are you passionate about technology? MGM is looking for a Technical Support Specialist to troubleshoot software and hardware issues and identify network problems. Your expertise with Windows and Microsoft Office will help support our systems effectively. Join our dynamic team and apply today!

The Starting Rate: $24.50 The Day-to-Day:

• Troubleshoot hardware and software issues on company-supported devices, including desktops, printers, and tablets.
• Perform break-fix services for devices such as point-of-sale systems and wireless equipment.
• Collaborate on projects as needed to enhance service delivery.
• Create and update documentation related to processes and systems.
• Track work time and update ticket status in the ServiceNow ticketing system, and participate in discussions to identify improvement opportunities.

The Ideal Candidate:

• Must have a High School Diploma or GED.
• 3 years of experience in Information Technology or a similar role.
• Strong customer service skills with a personable demeanor.
• Willingness to learn and adapt to new technologies and processes.
• Willing to work various shifts, including weekends and holidays.

The Perks & Benefits:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Healthcare, financial, and time off benefits.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.