Supervisor HR Shared Services

MGM Resorts International HR Shared Services Manager

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Responsible for managing the workflow to ensure all transactions are completed accurately and within our service level agreement for all of MGM Resorts International. Provides support in the implementation of standardized policies and practices that are associated with HR Shared Services and works closely with the HRSS Director, HRSS Managers, and the Center of Excellence business partners. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as departmental and MGM Resorts International policies, practices and procedures.

The day-to-day includes:

• Supervise daily operations of the HR Shared Services Center (HRSSC), including training new team members and conducting quality assurance audits to ensure a positive employee experience.
• Collaborate with the HRSSC Manager to align staffing resources with business needs for optimal efficiency and responsiveness.
• Foster a work environment focused on client service, teamwork, continuous feedback, and employee recognition.
• Ensure effective hiring, onboarding, training, and succession planning aligned with the company's diversity and inclusion goals.
• Address and resolve HR issues such as attendance concerns and workplace interpersonal conflicts.
• Drive continuous improvement initiatives to streamline HRSSC processes and increase operational efficiency.
• Support a culture of accountability and service excellence through consistent performance management and development practices.

The ideal candidate:

• High School Diploma or GED; Associate's Degree in a related field or equivalent experience
• 2+ years of experience in Human Resources or a related field
• Ability to work varied shifts, including weekends and holidays
• Experience in a resort or hospitality setting
• Strong working knowledge of HR and/or Benefits operations within the hospitality or service industry
• Familiarity with Neocase (or similar case management systems) and Workday (or similar SaaS platforms)
• Understanding of HR regulations and compliance related to employment law
• Bilingual proficiency, with English as a primary or secondary language

The perks & benefits:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community