Slot Guest Services Representative - New York New York

Slots Guest Services Representative

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Slots Guest Services Representative plays a key role in enhancing the overall slot experience for our guests at MGM Resorts International. In this position, you will assist with property and slot-related inquiries, manage slot machine payouts, and facilitate enrollment in the MGM Resorts Rewards Program. You will also be responsible for completing necessary Regulatory and Federal Tax paperwork while validating guest age in compliance with gaming regulations and property policies. If you are passionate about providing exceptional customer service and creating memorable experiences, this is an exciting opportunity to make an impact!

The starting rate: $17.00 plus tips

The day-to-day:

• Pays slot machine jackpots and completes the required paperwork neatly and accurately, IRS W2G/1042‐S forms.
• Enrolls guests into the MGM Resorts International Rewards Program following established guidelines and by verifying government issued guest ID, age and using property enrollment devices.
• Assists guests' needs for any property or slot related questions they may have.
• Maintains an organized and clean slot area paying attention that slot machine chairs are pushed in and slot guests are receiving personalized service.
• Makes minor repairs to slot machines by clearing EZ‐Pay ticket/bill jams, Bill Acceptor, ticket printers, and replacing ticket paper.
• Consistently smiles, makes eye contact and greets each guest.
• Continually circulates through an assigned section and responds to slot machine lights in a quick and timely manner.
• Keeps well informed of the various types of slot machines on the casino floor to better assist guests in looking for a particular type of machine or denomination.
• Recommends MGM shows, restaurants and attractions to guests and stays current on company and departmental news and events to answer guests' questions.
• Maintains an awareness of any persons that may be gambling under the legal age of 21 and reports all underage persons to Supervisor and/or Security, as needed.
• Complies with departmental and company policies and procedures including Title 31.

The ideal candidate:

• High School Diploma or GED is required
• 1+ years of prior relevant experience as a Slot Guest Service Representative is preferred
• Ability to work varied shifts, including weekends and holidays is required

The perks & benefits:

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to join the show? Apply today!