Senior Manager Convention Services - MGM Grand

Senior Convention Services Manager

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The job: It is the primary responsibility of the Senior Convention Services Manager at MGM Grand to oversee the planning and coordination of conventions and events from start to finish. This role works closely with all hotel departments to ensure seamless execution, exceptional service, and successful client experiences while maintaining MGM Resorts' service standards.

The day-to-day:

• Assumes the role of the main point of communication between the client and all departments within the property both in pre-planning and on-site.
• Manages assigned operational functions within the department consistent with the strategic plan and vision for the department and the property.
• Manages the delivery and measurement of guest service within assigned department(s) consistent with the company core service standards and brand attributes.
• Works directly with clients on room set-up, décor, cost and billing details and other requirements pertinent to their program.
• Ensures that necessary meeting facilities are reserved where applicable.
• Hosts prospective and existing clients visiting the hotel, to include customer entertainment such as dining in hotel restaurants and accompanying to shows.
• Creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.

The ideal candidate:

• 3+ years of prior relevant experience required
• Strong organizational and communication skills with the ability to manage multiple tasks in fast-paced environments
• Demonstrates professionalism, adaptability, and a commitment to delivering exceptional guest and client experiences.

The perks & benefits:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community