Property Technology Operations Technician - Mandalay Bay

Property Technology Operations Technician

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Property Technology Operations Technician is responsible for troubleshooting software and hardware issues, resolving network problems related to endpoint devices, and providing on-site maintenance and support for existing systems. This role encompasses various aspects of property technology operations, including system hardware and software management, desktop support, and IP networking. Additionally, the technician will assist in resolving ServiceNow tickets and updating documentation to ensure seamless operations. If you're a tech-savvy problem solver looking to make an impact in a dynamic environment, this position offers an exciting opportunity to contribute to our technology initiatives.

The starting rate: $28 per hour

The day-to-day:

• Work on hardware/software issues on company supported devices
• Provide break fix services for desktop, printer, point of sale, tablet, and mobile devices
• Provide in-person customer service to company employees for all technology needs at our property tech bars and walk-up locations
• Conduct daily property health checks and department walks to ensure all property lines of business technology needs are met
• Support product launches and system go lives to provide company employees education materials and in-person training on the use of these new services
• Assist company employees with using self-service account solutions
• Conduct property surveys and continuous improvement programs to improve company employee satisfaction with our technology offerings
• Work on technology projects as necessary
• Create/update documentation as necessary
• Track work time, update ticket status and resolutions in ServiceNow ticketing system
• Assist new hires with new device setups and first-time logins to applications

The ideal candidate:

• Must be 21 years or older is required
• 1+ years of prior relevant experience in cross domain information technology experience, including endpoint, server, network & Wi-Fi, mobile device, and application support is preferred
• Work varied shifts, to include weekends and holidays is required
• Ability to effectively communicate in English, both written and oral form is required

The perks & benefits:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Professional and personal development through programs and networking opportunities
• Health, vision, and dental insurance
• 401k plan
• Professional development opportunities
• Tuition reimbursement
• Exclusive discounts on entertainment, food, hotel stays, and more.

Are you ready to JOIN THE SHOW? Apply today!