Marketing Representative - MGM Grand Detroit

Marketing Representative

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Join our energetic team as a Marketing Representative and be the face of excitement at the MGM Rewards desk! In this vibrant role, you'll engage with guests as you promote and enroll them in the fantastic MGM Rewards program, helping them unlock exclusive perks and unforgettable experiences!

The starting rate is $19.54. The day-to-day includes:

Assist guests with all requests, answer questions about the MGM Rewards program, direct marketing and special events offers.

Understand and explain program updates and ensure consistent promotion of the GameSense problem gambling program.

Explain the MGM Rewards program in detail, enroll guests in the MGM Rewards Program, redeem guests points or offers.

Analyze casino play to determine and establish comp profiles for guest reservations. Track and adjust receipts for members non-gaming spend.

Redeem, research, and adjust offers, rewards, tier credits and issue comps.

Navigate multiple computer systems including Patron Management.

Make reservations for our preferred players at restaurants, hotel, and transportation. Process reservations and requests from guests, hosts, and executives.

Assist host in issuing discretionary, and MGM Rewards Point Comps, dining, and hotel reservations.

Run companywide promotional events including but not limited to, Cruise Giveaways, Gift Giveaways, to include unpacking and distributing gifts.

Assist with promotional Slot Tournaments and event ticket distribution.

The ideal candidate has:

High school diploma, GED, or equivalent.

One year of prior relevant customer service experience.

Previous experience working in a similar resort setting preferred.

Ability to work a varied shift to include weekends, holidays, and evenings.

The perks and benefits include:

Wellness incentive programs to help you stay healthy physically and mentally.

Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts.

Free meals in our employee dining room.

Various programs and networking opportunities to help you get promoted.

Volunteer opportunities to give back to the community.

Other various discounts with company partners such as travel, electronics, online shopping, and many more!