Marker Operations Specialist

Marker Operations Specialist

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

As a Marker Operations Specialist, you'll play a crucial role in managing marker limit privileges across all MGM Resorts Las Vegas properties. In this position, you will analyze patron data, verify financial information and ensure compliance with all relevant regulations while providing exceptional customer service. This role is perfect for those who thrive in fast-paced environments and possess strong multitasking skills, allowing you to contribute to our commitment to excellence and integrity in gaming operations.

The starting rate: $22.60 The day-to-day:

• Maintain a working knowledge of relevant marker limit issues and regulations, (Title -31 and Know Your Customer "KYC").
• Conduct public record and financial research on marker limit and cash patrons' source of funds, financial stability, and background history and provide analyses to department management. Provide Know Your Customer ("KYC") reports and analyses to department management to assist in their KYC reviews and reports.
• Utilize third party reports, SIS records, IRS tax forms, etc. to conduct CDD reviews and provide analyses to department management.
• Communicate and collaborate with patrons, other gaming establishments, MGMRI's Cages, Collections, Property Casino Marketing Departments, Rewards Operations, and Compliance Teams in processing Marker Limit Requests.
• Establish, process, update, and maintain patrons' marker limit related correspondences, arrivals, applications, Central Credit gaming reports, banking reports, and consumer credit reports in pertinent casino system.
• Obtain, verify, and process banking information from various resources and banking institutions. Verify cashier's checks, official checks, and bank drafts.
• Answer multiple phone lines while maintaining the highest level of customer service as well as craft professional email correspondence, while maintaining strong detail-orientation.

The ideal candidate:

• High School Diploma or GED is required
• 1+ year of prior relevant experience in a banking or high-volume office operations environment is required
• Bilingual, English as the primary or secondary language is preferred
• Previous experience working with similar casino systems/applications, e.g., Patron Management and CTA, etc. is preferred

The perks & benefits:

• Competitive and comprehensive health benefits as well as wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community