Marker Operations Specialist - MGM National Harbor

Marker Operations Specialist

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job: As a Marker Operations Specialist, you'll be at the center of our credit operations—analyzing patron data, processing marker limit applications, and collaborating across departments to ensure smooth and compliant transactions. Your work will directly support our commitment to responsible gaming and financial transparency. Step into a pivotal role where your investigative skills and financial acumen help shape the guest experience and uphold regulatory excellence.

The Day-To-Day:

• Maintain a working knowledge: stay up-to-date on marker limit regulations, including Title 31 and Know Your Customer (KYC) standards. Provide insightful reports and analyses that guide decision-making and compliance.
• Investigate & Analyze: Conduct thorough research into patrons' financial backgrounds, source of funds, and stability using public records, IRS forms, and third-party data.
• Collaborate Across Teams: Work closely with patrons, other gaming establishments, and internal departments like Casino Marketing, Collections, and MLife Operations to process and manage marker limit requests.
• Manage Critical Data: Maintain accurate records of applications, credit reports, and correspondence in our casino systems. Ensure all banking information is verified and securely processed.
• Support Compliance & Security: Monitor for suspicious activity, audit transactions, and help protect sensitive customer and company information.
• Deliver Exceptional Service: Handle multiple phone lines—including preferred guest lines—with professionalism and a customer-first mindset.

The Ideal Candidate:

• High School Diploma, GED or equivalent.
• At least one (1) year of casino business experience.
• Prior experience in the casino or gaming industry, financial or banking background, administrative and office support or customer service roles preferred.

The Perks & Benefits:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs, networking opportunities, and community involvement.

Pay Rate: $23.00. Should overtime be worked, employees are paid overtime pay in accordance with state requirements. Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!