Hotel Operations Manager - Signature

Hotel Operations Manager

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Hotel Operations Manager is responsible for providing direction and leadership to the Front Desk team, collaborating closely with the Senior Hotel Manager to achieve operational and financial goals. This role focuses on enhancing customer satisfaction through effective management of policies, training programs, and employee engagement, ensuring that the front desk operations consistently deliver an exceptional guest experience in accordance with company standards.

Works closely with the Senior Hotel Operations Manager to implement strategic initiatives for hotel operations.

Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.

Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.

Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company's service standards.

Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.

2+ years of prior relevant experience in the direction and management of employees in a similar hotel environment

Technical knowledge and experience with Opera preferred

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

Free meals in our employee dining room

Free parking on and off shift

Healthcare, financial, and time off benefits

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community