Guest Services Representative - MGM Springfield

Guest Services Representative

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The job: As a guest services representative, you will be the warm welcome that sets the tone for unforgettable experiences at our resort. With a focus on understanding each guest's unique needs, you'll create enjoyable experiences that leave lasting memories. If you're ready to thrive in a fast-paced environment while providing exceptional service, we want you on our team!

The starting rate: $15.75 per hour

The day-to-day:

• Handle all incoming and outgoing calls courteously and efficiently, maintaining composure during high volume interactions.
• Provide dispatch services for guest requests, including luggage assistance, room service orders, wake-up calls, check-outs, and special requests.
• Perform data entry for requested services related to housekeeping, front desk, bell, limo, and facilities.
• Inform guests about property functions and facilities, maintaining accurate records for all requests.
• Dispatch bell and limo runs following front service department policies.
• Maintain complete knowledge of room service menu items and recommend additional food options.
• Operate the beeper system and TDD machine as needed.
• Relay important observations and suggestions to management based on customer interactions to improve processes and service offerings.

The ideal candidate:

• High school diploma or GED
• 1+ years of prior experience in a high-volume call center or relevant customer service experience in a luxury hotel setting is preferred
• Able and willing to work 3:00pm-11:45pm on Fridays/Saturdays/Sundays including holidays with option to pick up additional shifts

The perks & benefits:

• Free meals in our employee dining room.
• Company issued uniform with free dry cleaning offered onsite
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.