Front Services Supervisor - New York New York

Front Services Supervisor

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Front Services Supervisor at New York New York sets the stage for an exceptional guest experience with a welcoming smile and outstanding service. By understanding each guest's unique story and needs, the supervisor takes ownership of their experience, creating WOW moments and lasting memories that extend far beyond their stay.

The day-to-day:

• Oversee department operational functions within the Front Services department activities and staff, consistent with the strategic plan and vision for the department, the division and the property
• Manage the delivery and measurement of guest service within assigned departments consistent with the company's core service standards and brand attributes
• Assess group travel movements and coordinate necessary guest service arrangements to accommodate luggage and ground transportation requirements
• Schedule employees using staffing parameters that account for guest volumes and demand patterns
• Maintain and evaluate service standards based on completeness and timeliness
• Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security
• Respond to guest service interactions in a professional and timely manner, achieving positive resolutions
• Partner with Valet operations to ensure a smooth flow of the arrival and departure process
• Manage Human Resources responsibilities for assigned departments to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.

The ideal candidate:

• High School Diploma or GED required
• 2+ years of prior relevant experience required
• Work varied shifts, to include weekends and holidays required
• 2+ years of prior relevant experience of lead/supervisory experience in hotel operations and/or related field preferred

The perks & benefits:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community