Associate Network Services & Communications Specialist

Associate Network Services And Communications Specialist

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Associate Network Services and Communications Specialist will support network reporting, vendor SLA management, environment capacity monitoring, and environment health assessments. The candidate will help support communications to IT and business stakeholders when issues occur. The Associate Specialist directly reports to the Sr. Manager of Network Partners and Tools to ensure the effective operation of service partnerships, performance reporting, and network monitoring capabilities.

The day-to-day responsibilities include:

• Assist in creating and publishing service reports that demonstrate the health of the network and network services.
• Monitor network performance end-to-end and share insights to support architects and engineers for operations and continuous improvement efforts. Ensure that all network and environment reporting is accurate, timely, and actionable.
• Monitor vendor performance against Service Level Agreements (SLAs) and report on compliance.
• Maintain regular meeting cadences with vendors to assess performance and address any issues. Help create data-driven recommendations to improve vendor relationships, service performance, and governance.
• Monitor environment capacity and health using network tools and observability solutions. Proactively identify capacity constraints and potential issues to maintain optimal network functionality.
• Provide insights and data to support capacity planning and network optimization efforts.
• Assist in drafting communications to IT and business stakeholders when network issues occur.
• Support incident response efforts to ensure timely resolution of network issues.
• Collaborate with the team to maximize the impact of network tools and observability reports for problem resolution.
• Participate in continuous improvement initiatives to enhance network reporting, vendor performance, and environment health monitoring. Help create process documents to optimize the network team's Build and Run capabilities.
• Assist the team in developing and implementing improvements to network efficiency, reliability, scalability, and cost.

The ideal candidate will have:

• Bachelor's Degree or equivalent experience.
• 1+ years of experience in enterprise technology, reporting, or a related field.
• 6+ months of experience in enterprise network engineering (wired preferred).
• Strong analytical and problem-solving skills.
• Proficiency with network monitoring tools and observability solutions.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Knowledge of scripting and automation tools.

The perks and benefits include:

• Prioritize your wellness, access programs crafted to nurture your mental and physical health.
• Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
• Savor delicious meals for free in our employee dining room.
• Park with ease—whether you're on or off shift, it's free!
• From healthcare to financial support and generous time-off options, we've got you covered.
• Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.