Sales Engineer (remote, Central & Eastern Time Zone Preference) - Remote Eligible

Sales Engineer

Application Deadline: Friday, October 24th at 12:00pm CST

Who We Are: M-Files is redefining how work gets done. Our AI-native document management system offers purpose-built business use cases, spanning universal and industry-specific workflows, to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.

At M-Files, our Guiding Principles are the DNA of who we are. They unite us across diverse cultures and personalities, providing a shared foundation that builds trust, drives collaboration, and inspires excellence:

1. Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.
2. Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.
3. Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

Summary of the Role:

In this role as a Sales Engineer, you are both a tech-savvy professional who understands the technical aspects of a product and a trusted advisor who can clearly communicate value to potential customers. You will work closely with sales teams to drive successful pre-sales engagements, helping clients envision how M-Files can transform their business operations.

We are prioritizing applicants with demonstrated experience supporting clients in the Manufacturing or Professional Services space, as this role will play a key part in advancing our growth within these industries.

This position is ideal for someone who blends technical depth with strong communication, customer service, and relationship-building skills, someone who can coach sellers, advise customers, and deliver a consultative experience that goes far beyond traditional technical support.

What You Will Be Doing/Responsibilities and Duties:

Pre-Sales Support

• Collaborate with sales representatives to provide solution consulting and technical expertise throughout the sales process.
• Assist in qualifying opportunities and managing proof-of-concept (POC) processes.
• Script, configure, and deliver value-driven product demonstrations that clearly communicate business outcomes.

Technical Consultation

• Deeply understand the M-Files product to explain its value, benefits, and technical details to potential clients.
• Address technical objections and questions raised by prospects with confidence and clarity.
• Identify and recommend solution approaches based on detailed customer discovery and business needs.
• Document technical requirements, integration needs, and overall solutions in collaboration with M-Files' Services and Implementation teams.

Relationship Building

• Build strong relationships with prospects and customers by understanding their needs and tailoring solutions accordingly.
• Partner closely with internal teams, including Services, Product, and Engineering, to ensure a seamless handoff and continued customer success.

Sales Support

• Collaborate with sales teams to advance opportunities, convert customers, and identify upsell potential.
• Provide technical thought leadership that helps maximize customer value and seller confidence.
• Act as a coach and consultant, elevating how sales teams position M-Files' capabilities.