Account Manager (remote, United States) - Remote Eligible

Account Manager

M-Files is the leading platform for knowledge work automation. With the M-Files platform, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This enables customers to eliminate information chaos, improve process efficiency, and automate security and compliance.

We help knowledge workers to work smarter.

As an Account Manager at M-Files, you'll play a key role in nurturing long-term customer relationships and driving revenue growth within our existing customer base. You'll act as a strategic advisor, uncovering opportunities to expand product adoption, deliver value, and ensure customer satisfaction and retention.

This role requires excellent relationship management, solution selling, and communication skills, as well as the ability to work cross-functionally to support customer success and growth initiatives.

What you will be doing/responsibilities and duties:

• Serving as the primary point of contact for a portfolio of existing customers
• Driving account expansion through upselling, cross-selling, and renewal strategies
• Understanding each customer's business goals, challenges, and product usage to deliver ongoing value
• Partnering with Customer Success, Professional Services, and Product teams to support customer outcomes
• Identifying at-risk accounts early and coordinate retention strategies
• Conducting regular account reviews and success check-ins
• Maintaining accurate forecasting and pipeline management using CRM tools (e.g., Salesforce)
• Staying informed on M-Files product updates, roadmap, and new capabilities to share with customers
• Traveling for customer meetings or QBRs as needed

Key interfaces to other M-Files roles:

• Direct Sales team members
• Sales Engineers
• Business Development Representatives
• Professional Services
• Customer Success
• Product Management
• Marketing