Account Executive (finland, Nordics)

Account Executive

M-Files is the leading platform for knowledge work automation. With the M-Files platform, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This enables customers to eliminate information chaos, improve process efficiency, and automate security and compliance.

We help knowledge workers to work smarter. Summary of the role:

We are now looking for an Account Executive to drive our growing existing customer sales activities mainly in Finland. As an Account Executive, you will play a critical role in nurturing long-term customer relationships and driving revenue growth within our existing customer base. You'll act as a strategic advisor, uncovering opportunities to expand product adoption, deliver value and ensure customer satisfaction and retention.

You will need to grasp the fundamentals of the M-Files intelligent information management software, have an outgoing personality and professional approach that will enable you to build relationships with our customers, help evaluate their needs and determine how M-Files expansions can benefit their business. Your day-to-day tasks will consist of widening your contact base within your selected customers, setting appointments, meeting with customers and demonstrating the product, generating proposals, and most importantly winning new business.

Responsibilities:

• Serving as the primary point of contact for a portfolio of existing customers.
• Driving account expansions through upselling, cross-selling and renewal strategies.
• Understanding each customer's business goals, challenges, and product usage to deliver ongoing value.
• Assessing customer's complex, technical document management/business process needs and develop a comprehensive solutions with M-Files Intelligent Information Management Software.
• Conducting online demos and onsite meetings with customers demonstrating the M-Files Solution.
• Generating sales proposals and negotiating complex sales cycle to close.
• Partnering with Customer Success, Professional Services, Renewals and Product teams to support customer outcomes.
• Holding your self accountable for your yearly and quarterly sales targets.
• Maintaining accurate forecasting and pipeline management using CRM tools (e.g. Salesforce).
• Staying informed on M-Files product updates, roadmap, and new capabilities to share with customers.
• Travelling for customer meetings as needed.

Key Interfaces to Other M-Files Roles:

• Direct Sales team members
• Sales Engineers
• Business Development Representatives
• Professional Services
• Customer Success
• Legal
• Product Management
• Marketing