Clinical Support Manager

Clinical Support Manager

Grow, Learn, and Make a Difference

Do you thrive in a leadership role where you can influence the future of veterinary healthcare? At Hickory Veterinary and Specialty Hospital (HVSH), we believe that excellence in patient care is built on the foundation of a passionate, well-supported team. We are currently seeking a Clinical Support Manager who is not only driven by a love for animals but also a deep commitment to team development, clinical quality, and operational excellence.

Our goal is simple but profound: to improve the lives of pets, their families, and our community by providing compassionate, high-quality specialty and emergency care. If you share our passion for animal well-being and collaborative teamwork, we'd love you to explore this opportunity.

We are a leading specialty and emergency hospital, housed in a state-of-the-art 25,000-square-foot facility equipped to handle a wide range of complex cases. With 13 specialty departments, our team includes top experts in internal medicine, surgery, cardiology, neurology, and more—ensuring comprehensive, integrated care. Our culture is built on continuous learning, mentorship, and genuine support, which means you'll have ample opportunities to expand your skills alongside leaders in the industry.

As a member of our Clinical Support Manager Team, you will oversee and empower your team of clinical support nurses and assistants—ensuring efficient operations, high-quality patient care, and continuous professional development. This is a key leadership role reporting to the Director of Clinical Support. Your role includes:

• Leading, training, and mentoring clinical support staff to foster growth, clinical excellence, and team satisfaction.
• Overseeing department schedules, managing workflow, and evaluating staffing needs.
• Collaborating with established leadership team to implement improvements in patient care delivery and support services.
• Developing and enforcing clinical protocols and ensuring compliance with OSHA, AAHA, and state/federal regulations.
• Managing personnel matters including training compliance, performance evaluations, and conflict resolution.
• Proactively identifying areas for process improvement, risk mitigation, and operational efficiencies.

We don't just get through the workday; we embrace the challenges and triumphs that come with providing emergency and specialty care. You'll be surrounded by professionals who share your commitment to excellence and a genuine passion for animal welfare.

Anticipated Schedule

This is a full-time position with the following available schedules:

• Sunday-Wednesday or Wednesday-Saturday, hours are flexible and guaranteed 40 hours a week

Compensation

• Starting at $80,000-$90,000 annually, depending on experience.

What's in It for You?

• Supportive culture with social events & team-building activities
• Competitive paid time off & holiday pay
• Paid volunteer time off
• Education Assistance Program & tuition reimbursement
• Career growth & training opportunities to help you advance your skills and knowledge
• Continuing education paid time off and allowance
• Comprehensive medical, dental, and vision insurance
• Mental health-focused services to ensure you thrive both personally and professionally
• Pet adoption reimbursement
• 401(k) plan with a strong employer match
• Employee pet care discount
• Annual uniform allowance
• A workplace where you'll feel valued, heard, and excited to come to work each day

We know changing jobs can be a big step. We treat every interview as confidential, and if you'd prefer an informal conversation first, we're happy to do that. We genuinely love what we do and welcome the chance to share our passion with you!

Requirements

We are seeking a Clinical Support Manager to join our team of leaders in creating a culture of continuous learning, ensuring our team remains confident, capable, and aligned with best clinical practices. You likely have:

• Minimum 5 years of clinical experience; specialty/emergency setting strongly preferred.
• Supervisory or leadership experience is highly valued.
• Veterinary technician licensure is preferred.
• Proven skills in coaching, team building, and cross-functional communication.
• Familiarity with clinical protocols, OSHA guidelines, and quality assurance initiatives.
• Proficiency with digital record-keeping and scheduling tools.
• A collaborative, problem-solving mindset and strong emotional intelligence.

If you're ready to grow your skills, make a genuine difference, and work alongside people who share your passion for exceptional veterinary care, then this is your invitation to join Metropolitan Veterinary Associates. Apply today and take the next step in an exciting, fulfilling career!