Client Service Representative - Business Office

Customer Service Representative

Support, Learn, and Make a Difference

Are you a friendly, detail-oriented professional who thrives in a fast-paced environment and enjoys supporting both clients and clinical teams? At Metropolitan Veterinary Associates (MVA), our Customer Service Representatives (CSRs) are a vital part of our mission—helping pet families feel welcomed, informed, and cared for from the very first phone call.

In this role, you'll play a key part in supporting our specialty veterinary departments by managing client communication, coordinating appointments, and assisting with essential administrative tasks. This position is located at our business office in Eagleville, PA, offering a behind-the-scenes opportunity to contribute to exceptional patient care without being based in the main hospital.

We are dedicated to improving the lives of pets, their families, and our community by providing exceptional specialty and emergency veterinary care. As a CSR, you'll help us fulfill that mission by delivering a welcoming experience and smooth administrative support that keeps the hospital running at its best.

We are a leading specialty and emergency hospital, housed in a state-of-the-art 25,000-square-foot facility equipped to handle a wide range of complex cases. With 13 specialty departments, our team includes top experts in fields such as internal medicine, surgery, cardiology, and more, ensuring comprehensive care for our patients. Our culture is built on continuous learning, mentorship, and genuine support, which means you'll have ample opportunities to expand your skills alongside leaders in the industry.

As a Customer Service Representative, you'll work closely with our specialty teams and business office to ensure a smooth experience for clients and efficient communication for hospital staff. In this position, you will:

• Greet clients by phone or in person with warmth and professionalism
• Schedule appointments and provide accurate follow-up communication
• Coordinate medication refills and liaise with clinical teams for timely updates
• Assist with billing, payments, and insurance questions
• Update patient records, manage data entry, and ensure accurate client information
• Answer a high volume of calls with a calm, helpful, and solutions-focused approach
• Support both front desk and back-office administrative workflows
• Provide compassionate support to pet owners during sensitive conversations

This is a full-time position with the following set schedule:

• Monday/Wednesday/Thursday/Friday: 8:00 AM - 6:00 PM

Starting at $19.00/hour

At MVA, we take care of our team in the same way we care for our patients—wholeheartedly. We offer:

• Supportive culture with social events & team-building activities
• Competitive paid time off & holiday pay
• Paid volunteer time off
• Education Assistance Program & tuition reimbursement
• Career growth & training opportunities to help you advance your skills and knowledge supported by our dedicated Education and Development team.
• Continuing education paid time off and allowance
• Comprehensive medical, dental, and vision insurance
• Mental health-focused services to ensure you thrive both personally and professionally
• 401(k) plan with a strong employer match
• Significant employee pet care discount
• Annual uniform allowance so you're always prepared for the next case
• A workplace where you'll feel valued, heard, and excited to come to work each day

We know changing jobs can be a big step. We treat every interview as confidential, and if you'd prefer an informal conversation first, we're happy to do that. We genuinely love what we do and welcome the chance to share our passion with you!

We're seeking a Client Service Representative who are organized, friendly, and motivated by meaningful work. You likely have:

• Previous experience in customer service, preferably in a veterinary or healthcare setting
• Excellent verbal and written communication skills
• Confidence handling a multi-line phone system and scheduling software
• Comfort interacting with pet owners and veterinary professionals
• Strong multitasking and attention to detail
• Familiarity with Cornerstone, or similar systems (a plus!)
• A calm, compassionate demeanor, especially during emotional client moments
• A positive attitude and team-oriented mindset

If you're driven by the opportunity to support life-saving care, grow your career, and work alongside a passionate, dedicated team, apply today and join Metropolitan Veterinary Associates in making a difference for pets and their families!