Customer Service Rep Temp (korea)

Customer Service Rep Temp (Korea)

Metrix is the preferred supplier of industrial condition monitoring systems to many of the world's leading manufacturers and users of cooling towers, gas turbines, reciprocating compressors, and other rotating and reciprocating machinery. With headquarters in Houston, Texas, we operate in more than 40 countries via factory-direct sales and service professionals, along with a strategic network of instrumentation partners. We pioneered the concept of simple, affordable machinery protection with our seismic measurement technology. Initially focused on geophysical exploration, this technology also found abundant applications for vibration measurements on industrial machines and has been our focus for 50 years.

Creates, reviews, confirms, and/or revises as appropriate, terms of sale on quotes and customer purchase orders by performing the following included-but-not-limited-to duties. The successful candidate will reside in Seoul or Ulsan, Korea.

Responsibilities:

• Talks with customers by phone and receives new orders and quote requests via phone, mail, fax or email.
• Determines appropriate price, delivery date and other terms for orders and quotes with assistance of templates and ERP system information, and direction of the Sales Representative or Manager as necessary.
• Documents and presents the written order acknowledgement or quote to the customer.
• Handles details and issues as necessary to fulfill Operations, export compliance, and customer needs.
• Documents necessary information for customer claims of sales-owned issues to initiate problem resolution.
• May solicit sale of new or additional services or products.
• Extensive use of Microsoft Outlook including filing, organizing, and retrieving email correspondences.

Qualifications:

• Associates degree (A.A.) from college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience
• Experience or understanding of international order and/or shipping terms, Incoterms 2000, and/or export compliance is preferred.

We offer a generous compensation package that offers:

• Competitive salary
• 401(k)
• Health, vision, and dental insurance
• Health Savings Accounts
• Employee Assistance Program
• Educational Reimbursement
• Competitive paid time off program

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Metrix is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.