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Technical Integration Engineer
Create comprehensive documentation to empower customers to self-diagnose technical issues.
AustinNew YorkWashington DC
Mid-Level
1 week ago
Method Financial
Method empowers consumer liability data access and payments via a…
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✨ About The Role
- As a Technical Integration Engineer, you will be responsible for researching, troubleshooting, and implementing creative solutions for customers.
- You will act as a Subject Matter Expert (SME) by collaborating closely with the Engineering and Customer Success teams.
- The role involves creating and updating documentation to help customers become self-sufficient and to streamline processes across teams.
- You will identify patterns in customer issues and contribute to product and system improvements based on your findings.
- Ensuring an excellent experience for customers and gathering feedback to enhance user-focused solutions will be key responsibilities.
⚡ Requirements
- The ideal candidate will have 3-8 years of experience in a technical customer engineering role, preferably within the fintech or API-focused sectors.
- A strong understanding of Node, JavaScript, React, Postgres, and MongoDB or NoSQL databases is essential for success in this role.
- The candidate should possess a solid business acumen and be able to understand the technical needs of customers in relation to their business strategies.
- Excellent communication skills, both verbal and written, are necessary to effectively solve technical problems under pressure.
- The ability to work autonomously while also collaborating dynamically with various teams is crucial in a high-growth environment.
About Method Financial
Method empowers consumer liability data access and payments via a…