Sales Performance Lead

Sales Performance Lead

MET France is the French subsidiary of the MET Group, a major player in the energy sector, operating in 17 European countries and present throughout the energy value chain: production, trading, distribution, asset management, and final customer supply.

Established in France since 2023, MET France has developed specific offers and services, 100% dedicated to independents, artisans, SMEs, and micro-enterprises. Organized around four services – sales, finance, IT, operations – MET France currently employs around forty collaborators working on the project.

Job Description

Main Mission:

Optimize the efficiency and impact of teams in charge of incoming sales calls, lead management, and outbound calls (renewal/cross-sell). You will ensure the performance increase of the teams, the coherence of the sales discourse, and continuous process improvement.

Key Responsibilities:

• Operational Management of Sales Activities:
  • Monitoring the performance of teams in charge of incoming leads and outbound calls
  • Animation of sales rituals: daily, weekly, campaign reviews
  • Implementation of feedback routines and continuous improvement
• Optimization of Processes & Tools:
  • Analysis of lead processing paths (handling, responsiveness, conversion)
  • Recommendations and deployment of actions to improve fluidity, processing quality, and conversion rates
  • Coordination with Data, Operations, or IT teams to evolve processes and tools
• Coaching & Support of Teams:
  • Active listening of calls to identify levers for progress
  • Individual and collective coaching on discourse, argumentation, and posture
  • Regular update of call scripts or templates based on field feedback
• Performance Monitoring & Reporting:
  • Definition of performance KPIs (conversion, retention, productivity)
  • Weekly/monthly analysis of data with concrete recommendations
  • Highlighting best practices to promote the "copy & scale" effect

Qualifications

• Solid experience (3-6 years minimum) in managing commercial teams, telemarketing, or sales enablement
• Strong interest in performance analysis and the implementation of operational action plans
• Proficiency in CRM tools (Hubspot, Salesforce, etc.)
• Appetite for coaching, talent development, and data-driven leadership
• Influence leadership (without necessarily managing hierarchically)
• Analytical and structured mindset
• Oral ease & pedagogical sense
• Strong result orientation & test-and-learn culture