Community And Customer Service Administrator

Community And Customer Service Administrator

MetCap Living Management Inc. is one of the largest private third-party property managers specializing in multi-residential property management. We are a growth-oriented company with our head office located in Toronto, Ontario and property operations in British Columbia, Ontario, Quebec, Nova Scotia and New Brunswick. MetCap Living Management Inc. is seeking a Community and Customer Service Administrator for a medium-sized property in Toronto. Preference will be given to candidates living in East Toronto.

Responsibilities:

• Answer main phone, routing calls and being first point of contact in the office;
• Providing information to residents and prospective residents;
• Coding payables invoices, setting up vendor accounts, creating and closing purchasing orders;
• Responsible for completing bank deposits, EFT's and security deposit refunds;
• Ensuring that maintenance requests are handled in accordance to priority and are properly input into Yardi;
• Auditing work orders;
• Maintain resident files; keeping accurate information regarding resident contact information;
• Preparation of office correspondence including resident letters; rent increases, eviction notices, noise complaints, logs;
• Utility bill validations and charge backs;
• Ledger reconciliation, monthly postings;
• Run and manage aged receivables, handle collection calls, Rtds filings etc;
• Manage of office inventory and supplies;
• Receiving and sending mail and courier items;
• Attending leasing meetings;
• Preparing health and safety compliance paperwork;
• Scheduling of move out appointments with tenants, and performing property inspections;
• Preparing lease agreements for new tenant occupancy as well as renewals;
• Auditing lease agreements and tenant files;
• General customer service and positive tenant relations;
• Other administrative duties as assigned by the Property Manager

Qualifications:

• Able to work independently, is a self-starter and able to effectively multi-task;
• Three years previous experience in an administrative function;
• Ability to use MS office suite at an intermediate level;
• Good customer service skills

MetCap Living Management Inc. is committed to accommodating applicants' needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and under the Ontario Human Rights Code throughout the selection process. If you require disability-related accommodation to participate in the recruitment process, please email us.