Account Manager

Account Manager

As an Account Manager, you will lead all commercial engagements for a portfolio of mid-tier to high-potential customers. In close partnership with Customer Success Managers, you'll be responsible for renewals, upsells, cross-sells, product and license expansions, and identifying opportunities to grow revenue across a range of customer types. You will play a key role in delivering value-aligned commercial strategies, deepening customer relationships, and ensuring long-term revenue growth and retention.

Key Responsibilities:

• Own all commercial conversations across a portfolio of mid-tier to high-value customers, including renewals, upsell negotiations, and expansion opportunities.
• Partner closely with CSMs to stay aligned with each customer's success plan, business goals, and usage patterns.
• Lead renewal and expansion strategies that are tailored, proactive, and outcomes-focused.
• Identify and execute license increases, product/module expansions, and affiliate growth opportunities based on evolving customer needs.
• Conduct quarterly revenue and growth planning across your portfolio, supporting a high degree of forecast accuracy.
• Establish strong commercial relationships with stakeholders across multiple business units and functions.
• Leverage insights from product usage and engagement to guide and influence expansion conversations.
• Collaborate cross-functionally with Sales, Finance, Legal, and Product as needed to support deal execution and resolve blockers.

Experience & Qualifications:

• 3+ years of experience in B2B account management or customer growth roles, preferably in SaaS or technology.
• Multi-Lingual; English is required, French preferred and Spanish, Italian & Portuguese an advantage.
• Experience owning and growing commercial relationships with mid-sized to enterprise-level customers.
• Demonstrated success in contract negotiation, upselling, and renewal strategy.

• Strong commercial acumen and consultative selling approach.
• Effective communicator with the ability to influence stakeholders at multiple levels.
• Proficient in CRM tools and pipeline management.

Performance Metrics:

• Revenue growth through upsells, cross-sells, and product expansions.
• Net Revenue Retention (NRR).
• Renewal Book Retention %.
• Forecast accuracy and pipeline coverage.

Why you will love it here!

At the heart of our mission is a passion for delivering innovative cybersecurity solutions that empower organizations and create exceptional experiences for our customers. Guided by our core values, we've built a culture that's collaborative, forward-thinking, and driven by purpose.

The Benefits:

• Huge opportunity to make a real impact from day 1
• 25 days annual leave, with increases at employment milestones, plus public holidays
• Private healthcare (Multi Care)
• Training budget to support career growth and development
• Flexibility - never miss a work or family event - work life balance is important here
• Company socials – 2 per year, gathering our full global team!

• Employee referral bonus scheme – help us find people as great as you are

Interested? Apply now and let's have a chat.