Field Service Technician I - Remote Eligible

Field Service Technician I

Are you looking for an opportunity to make a difference? At Mesa Labs we're passionate about protecting the vulnerable by enabling scientific breakthroughs, ensuring product integrity, increasing patient and worker safety, and improving quality of life around the world.

This is a remote position with the preferred location being Massachusetts.

At Mesa Labs we offer competitive wages, including bonus opportunity, and a comprehensive benefits package.

Base Compensation Range: $27.04 - $33.77/hr

This position is eligible for an annual 10% bonus opportunity in addition to the base salary.

Outstanding Benefits and Perks: We are proud to offer a variety of benefits that meet the diverse needs of our employees:

• Eligible for benefits the first day of the month after you start
• Tiered Medical, Dental and Vision Insurance options
• Health savings (HSA), healthcare & dependent care flexible spending (FSA) accounts
• Company paid short term and long-term disability (unless covered by a state disability plan)
• Company paid life insurance and AD&D
• 3 weeks of accrued vacation time; accruals begin on Day 1
• Paid sick leave of 48 hours per calendar year
• Eligible employees may receive four (4) weeks paid Care Giver leave after 1 year of service or in accordance with state leave laws
• 401(k) plan that provides a 4% Safe Harbor company match on a 4% employee contribution that begins on Day 1
• Employee Wellness and Financial Assistance Resources through Cigna and NY Life
• Nine (9) paid company holidays per year
• Overtime opportunities

Our Calibration Solutions portfolio uses the principles of advanced metrology to enable customers to measure and calibrate critical parameters in applications such as Environmental and Process Monitoring, Dialysis, Gas Flow, Air Quality, and Torque Testing.

Job Summary

The Associate Field Services Engineer is an entry-level position responsible for providing on-site installation and customer support. This role involves diagnosing, troubleshooting, servicing, and repairing complex equipment and systems to ensure their efficient operation and maintenance.

Duties/Responsibilities

• Technical Support: Assist in the installation, troubleshooting, and maintenance of company products at customer sites. Provide on-site support for equipment repairs, ensuring minimal downtime for customers.
• Customer Interaction: Communicate effectively with customers to understand their needs and provide appropriate solutions. Foster positive relationships with customers to enhance satisfaction and loyalty.
• Documentation: Maintain accurate records of service visits, including details of repairs and customer interactions. Document and report on recurring issues to help improve product quality and service processes.
• Collaboration: Work closely with senior field engineers and technical teams to resolve complex issues and gain insights into best practices. Participate in team meetings to discuss project updates, challenges, and customer feedback.
• Training and Development: Engage in ongoing training to enhance technical knowledge and service skills. Learn about new products and updates to provide accurate information and support to customers.
• Safety and Compliance: Adhere to safety protocols and industry regulations while performing on-site services. Ensure that all work complies with company policies and procedures.

Experience/Education

• Bachelor's degree in Engineering, Computer Science, or a related field, or equivalent technical experience.
• 0 - 1 year of professional experience.

Knowledge and Skillsets Required

• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and customers.
• Basic technical proficiency in troubleshooting and repairing electronic or mechanical systems.
• Proficiency in Microsoft Office Suite and familiarity with service management software.

Physical Demands

• Standing or sitting: For extended periods at lab benches or workstations.
• Using computers: Typing and using the computer
• Equipment: Handling and maintaining scientific instruments
• Manual dexterity: Handling small instruments and samples.
• Bending and reaching: Accessing equipment or storage.
• Lifting: Occasionally lifting less than 20 pounds.
• Repetitive motions: Performing repetitive tasks such as pipetting or mixing.

Environmental Conditions

• Workspace: Climate control (air conditioning or heating) to ensure comfort.
• Lighting: Artificial lighting and must be able to see different colors.
• Noise Levels: Light
• Ergonomics: Designed to support tasks such as pipetting, analyzing samples, and preparing reagents, often requiring precise movements.
• Climate: Regulated temperature, humidity, and cleanliness to ensure accurate results.
• Safety: Must use protective gear (gloves, lab coats, goggles) and adherence to safety standards.

Mesa Labs is an Equal Employment Opportunity Employer. Mesa Labs prohibits unlawful discrimination and harassment against applicants or employees based on age, race, sex, color, religion, creed, national origin or ancestry, disability, military status, sexual orientation, or any other status protected by applicable state or local law. Please note that Mesa Labs conducts criminal background checks upon offer acceptance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.