Service Desk Analyst

Service Desk Analyst

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional Service Desk Analyst to join our Management Information Systems team! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

Qualifications

High School Diploma with a minimum of 2-years experience with technology support is required. Associate Degree in a related field is preferred.

Primary Duties/Responsibilities

• Support agency technology needs, all divisions, maintain a high-level professionalism with staff clients and external contacts.
• Ability to troubleshoot hardware and software issues, along with computer installation and repair.
• Loading and unloading of computers and other equipment for installation, removal, or exchange.
• Email account creation for new staff.
• Register Installation and Point-of-sale hardware configuration.
• Inventory of computers, registers, equipment, and tools.
• Maintain a high level of technical support.
• Analyze service log files to identify problem areas.
• Effectively participate in on-call rotation.
• Performs other duties as assigned.

Benefits

• Immediate date of hire individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours per week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Employee store discount.
• Paid holidays.
• Flexible Schedules.
• Career Growth Opportunities.

MERS Goodwill is an equal-opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

MERS/MO Goodwill requires various background and records checks upon employment.