Office Secretary Telephone Support

Office Secretary Telephone Support

Meritus Medical Group is seeking a Telephone Support Office Secretary to serve as the first point of contact for patients across multiple primary care practices. This role is vital in managing a high volume of incoming calls and ensuring efficient, professional, and compassionate support for our patients.

The position also includes scheduling and rescheduling appointments, taking and routing messages, verifying insurance eligibility, and providing occasional front desk support.

Key Responsibilities

• Schedule patient appointments accurately across multiple practice locations.
• Answer and route calls, prioritizing urgent messages appropriately.
• Address patient inquiries with professionalism; escalate when needed.
• Reschedule appointments as directed in a timely manner.
• Verify insurance eligibility and enter demographic data accurately.
• Maintain confidentiality of patient and business information at all times.
• Assist with clerical duties, including scanning, sorting mail, and distributing faxes.
• Provide backup support for front desk clerical, registration, and collection activities.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Previous medical office and/or high call volume experience preferred.
• Skills: Strong communication skills, attention to detail, ability to manage confidential information, and computer proficiency.

Caring for Our Team We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.