Client Service Representative

Client Service Representative

Are you passionate about helping others and thrive in a fast-paced healthcare environment? Join our team as a Client Service Representative, where you'll play a vital role in supporting hospital in-patients and delivering exceptional service through medical product sales, custom fittings, and patient support.

What You'll Do:

• Provide personalized service to patients by identifying healthcare needs and recommending appropriate products and services.
• Manage inventory and showroom presentation, ensuring stock levels are maintained and displays are neat and organized.
• Perform accurate data entry for patient demographics, insurance verification, and sales/rental transactions.
• Handle payments, generate receipts, and balance cash with precision.
• Conduct custom fittings for mastectomy products, orthopedic supports, and compression hosiery (certification required or obtainable).
• Educate customers and healthcare professionals on product use across all lines.

Qualifications:

• High school diploma or equivalent required.
• Experience in healthcare or medical retail preferred.
• Strong communication and typing skills; familiarity with medical terminology is a plus.
• Comfortable using EPIC, Outlook, Microsoft Office, and other healthcare software systems.
• Certification in compression hosiery and mastectomy products preferred (or obtained within 5 years).

Physical & Mental Requirements:

• Frequent standing, walking, lifting (up to 50 lbs.), and fine hand-eye coordination.
• Strong attention to detail and ability to multitask.
• Comfortable working in a healthcare setting with occasional exposure to medical environments.

Caring for Our Team:

We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.

Happy to Help:

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.