Patient Service Representative - Occupational Health - Lima

Patient Information Specialist

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours: 40

Work Shift: Days (United States of America)

Summary of Primary Function/General Purpose of Position:

Gathers patient information in the function areas of payment planning, insurance verification and treatment records. Works independently with general supervision in order to pre-register all scheduled patients for services to be rendered, verifying insurance benefits and obtaining pre-certifications as required.

Essential Job Functions:

*Registers patients; verifies insurance with patients.

*Answers inbound phone calls from patients; schedules patients accurately within guidelines and protocols.

*Scans copies of all registration forms and insurance cards and other required forms into EHR.

*Contacts insurance companies for benefit information and obtains information regarding copayments/deductibles to be collected at time of service.

*Contacts physician offices for necessary pre-authorizations as required.

*Enters correct patient data into the computer terminals and makes corrections to errors in records as necessary.

*Collects deposits on patient accounts and balances cash drawers; collects outstanding balances due; answers questions about patient bills.

*Utilizes screening and determination forms to assist eligible patients in obtaining financial aid.

*Assists with arranging transportation for indigent patients.

*Distributes patient information packets to new patients prior to initial visit.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification: None

Education: High School/GED (required) Associates Degree in Healthcare or related field (preferred)

Work Experience:

• Knowledge of medical billing procedures (required)
• Medical office software experience (required)
• Knowledge of medical terminology and basic knowledge of ICD-9 and CPT coding (required)
• Prior medical office experience (preferred)

Skills:

• Active Listening
• Ability to discern the thinking of others
• Service Orientation
• Verbal and Written Communication
• Problem Solving
• Customer Service Coordination
• Organization
• Time Management
• Basic computer skills and data entry
• Compassion
• Ability to multi-task
• Interpersonal Skills
• Insurance Medical Terminology

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you're part of a mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer:

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts

• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders

• Tuition assistance, professional development and continuing education support

Department: Occupational Health LIMA