Customer Service Delivery Technician - Home Medical Equipment

Customer Service Delivery Tech

The Customer Service Delivery Tech delivers and provides instructions on medical equipment in the patient's home or place of residence. They follow established, daily routine and ensures timely deliveries are completed. They also comply with regulatory guidelines and abide by departmental policies and procedures.

Essential Job Functions

• Performs deliveries, pick-ups and exchanges of home medical equipment.
• Provides the patient and/or caregiver equipment instruction.
• Ensures equipment is appropriate for patient use and patient can use the equipment.
• Assesses the home environment to identify problems, needs, and discusses safety issues with patients/caregivers and Merch Health leadership.
• Cleans, disinfects and maintains home medical equipment, cleans, and restocks company delivery fleet, cleans warehouse and organizes stock inventory and shelves.
• Performs equipment checks and preventative maintenance.
• Performs daily vehicle inspections and completes logs. Reports any vehicle problems to the Supervisor.
• Completes all required paperwork by the organization and regulatory required forms (e.g. route sheets, HazMat, analyzer logs, delivery tickets, and patient set-up forms).
• Assists the Lead Customer Service Tech in new associate orientation.
• Adheres to the safety infection control policies and procedures of the organization and reports potential issues.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Valid state driver's license (required)

Education

High School Diploma or GED (required)

Work Experience

3 months' experience and/or training in Home Medical Equipment or delivery experience with customer service background (preferred)

Delivery experience and Home Medical Equipment experience (preferred)

Training

None

Language

None

Patient Population

Not applicable to this position.

Working Conditions

Periods of high stress and fluctuating workloads may occur.

May be exposed to high noise levels and bright lights.

May be exposed to physical altercations and verbal abuse.

May be exposed to limited hazardous substances or body fluids. *

May be exposed to human blood and other potentially infectious materials. *

May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

May have periods of constant interruptions.

Required to car travel to off-site locations, occasionally in adverse weather conditions.

Prolonged periods of working alone.

Other: working on-call, weekends and overtime as required.

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.