Service Manager
Mercy Health
Service Manager For Mercy Place Shepperton
Through the battles and the breakthroughs, we're there. Where will you be?
For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that's gone before, to grow your impact and gain experience that's hard to find elsewhere. Join us as a Service Manager, and help us deliver even greater outcomes for our aged care residents, their families, our communities, and you.
At Mercy Health, it's all about taking what we have and making it better. To do that, we need you. Join us at Mercy Health, and help our teams deliver even greater outcomes.
About the opportunity:
As the Service Manager for Mercy Place Shepperton, you will be in charge of our 96 bed Residential Aged Care Home.
Permanent Full Time Position
An opportunity to lead the clinical and non clinical teams
Be an active leader where communication is valued and continuous improvement is promoted in accordance with accreditation and aged care standards.
Lead a culture that promotes positivity and safety while delivering our Model of Care that focuses on the individual emotional and physical needs of the resident.
You will liaise with all stakeholders to deliver best practice operational and clinical services, including allied health, hospitality, lifestyle and community activities
Strong business acumen and knowledge relating to budgets, occupancy, compliance and accreditation standards.
What you'll bring:
You're resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional resident-centered care.
To thrive in this role, you will have:
Strong people management skills including staff leadership and development, succession planning and experience in change management in a residential aged care environment.
High level of communication and interpersonal skills with proven ability to engage residents, families, the community and both internal and external stakeholders.
Business acumen (i.e. budgets, efficient rostering, occupancy) and aged care knowledge relating to AN-ACC, accreditation, and expected aged care standards.
The ability to unite and lead a team that is focused on high performance in a values-driven culture.
Demonstrated understanding of person-centered care and ability to work in a team environment.
You will also be required to provide evidence of, or in the process of obtaining:
A valid Police Check.
Current AHPRA registration as a Registered Nurse is highly desirable.
Ready to help us shape the future of healthcare? Join us and make a meaningful difference in people's lives - and your career.