Security Officer Armed - Protective Services - Lorain Hospital

Armed Security Guard - Mercy Lorain Hospital

This is a PRN "As Needed" Position

The mission of Mercy Health is to extend the healing ministry of Jesus by improving the health of our communities with emphasis on people who are poor and under-served.

The mission of Mercy Lorain Hospital is to provide a safe and secure environment for patients, visitors, and employees. The Armed Security Officer (ASO) is responsible for enforcing established safety and security policies and supporting a positive, customer-friendly service-oriented approach.

Summary of Essential Job Responsibilities:

• Protects patients, visitors, and employees by providing escorts, patrolling grounds, and eliminating environment of care safety hazards.
• Deters vandalism, theft, and property abuse through routine patrols of all hospital property.
• Enforces hospital policies such as parking regulations, visitation policies, and tobacco-free/smoking policy.
• Monitors hospital activity on closed circuit television to be alerted to any escalating situations that may require security involvement.
• Intervenes in patient, visitor, and/or staff confrontations as appropriate.
• Advises dispatcher of any and all duties performed. Completes appropriate documentation of various incidents.
• Demonstrates understanding of emergency procedures, alarm response, evacuation, and internal and external disaster plans.
• Responds to emergency situations and hospital alarms as designated.
• Completes mandatory education and training in order to maintain organization and department specific competencies and requirements.
• Remains on assigned post and completes all post specific duties. Ensures that post and police vehicles remain clean, neat, and free of all non-work-related material.
• Follows organizational hospital policies and procedures with special attention to attendance, punctuality, confidentiality, dress code, and safety.
• Maintains and presents self in a professional manner at all times when on duty.

Essential Job Accountabilities:

• Accepts assignments/duties as assigned by Protective Services Management for meeting operational needs.
• Inspires, motivates, and models service-oriented and positive customer service behaviors.
• Fosters the spirit of team collaboration, supports inter-disciplinary work teams, and partnership relationships with internal and external customers and community partners.
• Demonstrates self-governance and promotes the same in others.
• Supports an environment which fosters professional/personal growth and development.
• Participates in scheduled Emergency Management exercises and annual drills.
• Promotes stewardship of resources while maintaining or improving quality of service.
• Regularly communicates goals, plans, and actions encouraging employee feedback and input and ownership.
• Participates in gathering, investigating, researching, and analyzing of data and/or initiating studies and/or activities to assess their effect on an organization/system-wide basis or intra/interdepartmental operations.
• Completes internal investigative reports timely with demonstration of accurate information, correct grammar, and spelling.
• Adheres, follows, and enforces Protective Services Department policies and procedures.
• Supports the Performance Improvement process.
• Participates in Environment of Care clinical and non-clinical Safety Rounds.
• Conducts monthly safety inspections/security-related equipment checks.
• Participates as assigned with monthly fire safety management drills.
• Performs additional duties and projects as assigned by the Manager.

Education:

• High School Diploma required.
• Current Ohio Peace Officer Training Academy (OPOTA) Certificate of completion Academy Training./or OPOTA Armed Security Officer Certificate
• Associate and/or bachelor's degree preferred.
• I.A.H.S.S. Basic Training and Certification for Healthcare Security Officer within one year of hiring.

Experience:

• Minimum 1-2 years on the job law enforcement/criminal justice/military training preferred.

Essential Certifications:

• Valid Ohio driver's license.
• Successfully qualify with duty weapons as directed to maintain State and/or Departmental requirements.
• Successfully qualify with an ECD per Protective Services Department policy and procedure.
• Successfully complete AED-CPR training as per Protective Services Department policy and procedure.

Protective Equipment:

• Must comply with Police Department requirements related to protective equipment, body cameras, and body armor.

Required Knowledge and Skills:

• Police Activities: Must be familiar with LEADS and NCIC computer functions.
• How to request this service from a Police Agency.
• Must maintain current OPOTA status and take refresher and additional classes as they become mandatory.
• Must successfully qualify with firearm as scheduled by department.
• Has a clear understanding of Armed Officer responsibilities and liabilities.
• Display good judgment.
• Display positive service-oriented and customer-friendly behaviors.
• Knowledgeable in policy and procedure manual especially use of force.
• Ability to appear in court as needed.
• Operate Protective Services vehicle and be in compliance with Mercy Health Driver's License Policy.
• Perform comprehensive investigation on reported incident reports.
• Demonstrate effective and safe traffic control measures.
• Key control-lock and unlock doors as needed.
• Comply with annual organizational educational requirements and OPOTA (CPT) – law enforcement competency-skill requirements.
• Maintain current CPR and annual AED and ECD certification status.

Interpersonal Communication:

• Effective verbal and written communication skills. Ability to communicate in a courteous, respectful, and direct manner. Requires effective listening skills to maintain cooperative associations.

Problem Solving/Decision Making:

• Makes decisions based on an analysis of facts and general principles. Requires risk taking and judgment to adapt existing philosophy or practices. Strict confidentiality. Detailed oriented, critical thinking ability, priority-setting and multi-tasking ability, effective organizational and time management skills.

Scope of Impact/Accountability:

• May provide information for decision making processes affecting work areas. Accountable for developing solutions for achieving desired outcome results.

Many of our opportunities reward your hard work with: Comprehensive, affordable medical, dental, and vision plans; Prescription drug coverage; Flexible spending accounts; Life insurance w/AD&D Employer contributions to retirement savings plan when eligible; Paid time off; Educational Assistance; And much more Benefits offerings vary according to employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.