Care Coordination Support Specialist - Population Health - Remote Eligible

Join Our Team At Mercy Health

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Primary Function/General Purpose of Position

This position will provide direct administrative assistance to the Care Coordination Team that promotes patient care and services. Will interact with patients at times at the direction of a licensed Care Coordination team member to provide assistance in scheduling and accessing information.

*This is a remote/work at home position. Hire must be open to working eastern time zone hours.

Essential Job Functions

• Provides community based support and assistance to patients and staff to implement care plan as deemed necessary by the Care Coordination Team
• Assist clinical and administrative staff in for preparing patient appointments (pre-visit planning)
• Act as a resource to patients and families, providing answers to frequently asked questions and suggesting educational materials using Care Coordination Team Protocols
• Maintain comprehensive progress notes for each patient interaction
• Maintains good working relationships with and knowledge of applicable community services
• Utilize interpersonal skills and community resources to effectively advocate for individual in the communities served
• Maintains required data and documentation and prepares required report for the Care Coordination Team
• Perform duties with minimal supervision. May be required to occasionally work irregular hours, attend other job related meetings, and perform other duties as assigned

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Medical Assistant or higher (preferred)

Education

GED (required)

Associates Degree (preferred)

Work Experience

• 1 year experience in community or ambulatory care based setting
• Works well in a team setting. Excellent interpersonal communication skills. Strong analytical, data management and computer skills. Experience with database entry. Highly organized and detail oriented. Accepts responsibility and follows through on projects and activities (required)
• Experience in a healthcare related environment working with patients, families, and providers (preferred)

Many of our opportunities reward your hard work with: comprehensive, affordable medical, dental and vision plans, prescription drug coverage, flexible spending accounts, life insurance w/AD&D, employer contributions to retirement savings plan when eligible, paid time off, educational assistance, and much more. Benefits offerings vary according to employment status.