Room Service Specialist

Food Service Worker

This position supports Mercy's philosophy of patient centered care by serving fresh, nutritious food in a caring manner to patients, family and staff. Responsible for portioning, dishing and serving of food items for patient meals in an attractive, accurate and sanitary manner. Properly cleans and sanitizes dishes, maintains a safe work environment and adheres to regulatory guidelines.

Job Duties/Essential Functions

• Demonstrates knowledge and support of the patient improvement scores. Articulate Press Ganey scores.
• Performs tasks of patient tray set up and delivery, ware washing, and cleaning to meet regulatory requirements.
• Monitors quality of food products and service, including temperatures. Take corrective action when needed.
• Operates equipment, demonstrate portion control and meet regulatory agency requirements.
• Prepares special nourishment and tube feeding orders and deliver to correct units in an accurate manner.
• Communicates effectively to staff in other areas through use of voceras, phone or computer.
• Delivers and retrieves patient trays within the specified times.
• Makes food or item substitutions when necessary.
• Prioritizes tasks to be ready for meal service at specified time.
• Monitors dish machine temperature and reports deficiencies. Ensures dishes are clean, sanitized and dry; returns to appropriate area of the kitchen.

Knowledge, Skills and Abilities

• Must be able to utilize dietary guidelines for patient tray setup.
• Ability to perform duties within the time constraints of meal service.
• Must be able to perform job requirements with minimal supervision.
• Effective verbal communication and excellent interpersonal skills.
• Demonstrate quality customer service.
• Demonstrate competency in specific skills as identified in the position core competency and annual competency.
• Proficiently operate and maintain equipment associated with their job.

Professional Experience

• One or more years of previous food service experience preferred.

Education

• High School diploma or equivalent preferred.

Licensure, Certification, Registration

• None

Physical Activity Requirements

Constant = 67-100% of workday

• Reaching
• Standing
• Walking
• Hearing
• Repetitive motion

Frequent = 34-66% of workday

• Lifting
• Use of fingers
• Talking
• Stooping
• Pushing
• Pulling
• Grasping
• Feeling
• Handling

Occasional = 33% or less of workday

• Balancing
• Kneeling
• Crouching
• Climbing

Physical Demand Requirements

• Medium: Exert 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequently

Visual Acuity

• Work requires close vision, distance vision, depth perception and ability to adjust focus.
• Ability to read pertinent printed material and distinguish colors.
• Ability to accurately read measurements on patient related equipment— some examples include thermometers, mechanical gauges, glucometers, IV pumps, and computer monitor displays.
• Ability to read management reports or other pertinent printed material.
• Normal visual acuity required to maintain accuracy and neatness of work.
• Preparing and reading written documentation, use of computer.
• Peripheral vision.
• Reading menu, production guide, recipes, labels.
• Calculating recipes and amounts of food to requisition.
• Using proper measuring tools for portion control.

Intellectual/Emotional Requirements

• Adaptability to performing under stress when confronted with emergent, critical, unusual, or dangerous situations, or situation in which working speed and sustained attention are make-or-break aspects of the job.
• Adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure.
• Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers, patients and visitors and satisfactory job performance despite the stress of a hospital work environment.
• Adaptability to accepting responsibility for the direction, control or planning of an activity.
• Adaptability to situations requiring the precise attainment of set limits, tolerances or standards.
• Demonstrates knowledge and skills necessary to interact with the patient population of infant, pediatric, adolescent, adult and geriatric.
• Ability to perform under stress when confronted with emergency, critical, or unusual situations.
• Ability to influence people in their opinions, attitudes or judgments about ideas or things.
• Ability to make generalizations, evaluations or decisions based on measurable or verifiable criteria, i.e., patient assessment and/or equipment performance.
• Adaptability to performing repetitive work or to performing continuously the same work, according to set procedures sequence or pace.
• Adaptability to dealing with people beyond giving and receiving instructions.
• Able to communicate with people regarding giving and receiving of instructions.
• Adaptability to changing priorities.
• Adaptability to fluctuate between priorities on a daily basis, i.e. answering the phone, pulling charts, filing charts, copying charts and helping answer questions for ancillary staff.

Pay Rate Type

Hourly

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.