Manager, Clinic Operations - Surgical Oncology & Genetics

Manager, Clinic Operations

This position supports Mercy's philosophy of patient centered care by providing support to customers, physicians, and staff of Mercy Medical Center. The Manager, Clinic Operations will assure the coordination, integration, facilitation, and provision of cost-effective, high-quality patient care, within assigned areas, consistent with the strategic priorities and mission of Mercy Medical Center.

Job Duties:

• Ensures that accurate and clinically relevant information is communicated with patients, their families, and co-workers at hand offs and other times as needed.
• Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information in order to allow for the best possible patient outcome
• Ensures high quality and safe patient care using evidence-based practice, performance improvement, and service excellence.
• Identifies quality improvement opportunities based on quality metrics.
• Manages customer complaints in a timely and caring manner.
• Evaluates Press-Ganey or Internal Customer Survey scores at least quarterly, as applicable.
• Implements strategies to assure physician satisfaction.
• Conducts regular staff meetings.
• Develops and/or maintains accurate job descriptions and performance standards for all job classifications within areas of responsibility.
• Develops and utilizes a formal plan to recognize outstanding individuals or teams.
• Implements key initiatives and demonstrates performance improvement within areas of responsibility.
• Provides for mechanisms to measure, analyze and manage variation in the performance of defined processes.
• Practices cost containment efforts on a shift-to-shift basis by efficient use of time and resources, i.e., man-hours, patient charges, equipment, supplies.
• Prepares or provides input to preliminary Capital, FTE and Operating budgets for department/unit by due date.
• Leads and/or participates in department, service line and/or organization-wide problem-solving, re-design or new program projects or performance improvement teams, committees and councils.
• Fosters interdisciplinary, collaborative relationships within the service and the institution as a whole.
• Attends management meetings.
• Reviews and updates orientation and educational materials for the department.
• Expected to perform patient care as needed to maintain productivity statistics.
• Hires staff.
• Schedules procedures as needed.
• Maintains on-site sample medications according to Mercy's policies and procedures.
• Follows Mercy's safety guidelines, carries out job- specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Knowledge, Skills and Abilities:

• Demonstrates effective leadership skills (i.e. coaching, counseling, prioritization, decision making and conflict management).
• Utilizes effective coordination, collaboration, and facilitative skills.
• Fosters a culture of accountability, creative and critical thinking, and staff development.
• Possesses skill in staffing, financial management, project management, forecasting, staff development and change management.
• Maintains a positive, professional demeanor in emotionally charged situations and serves as a role model for staff.
• Committed to ongoing self-development and learning.
• Models exemplary customer service skills including verbal, non-verbal skills and proper phone etiquette.
• Creates a welcoming environment for all healthcare team members.

Professional Experience:

• Three years clinical experience required.
• Previous experience in specialty preferred.
• Two years management or leadership experience preferred.

Education:

• Education sufficient to obtain RN licensure.
• Physician/Clinic management experience preferred.

Licensure, Certification, Registration:

• Currently licensed to practice as a registered nurse in the state of Iowa or compact state required.
• Current certification in Basic Life Support (BLS), in accordance with the American Heart Association required.
• Iowa Dependent Adult Abuse & Iowa Child Abuse Mandatory Reporter training required.

Pay Rate Type: Salary