Experienced Customer Support Expert - Internal Business Ops - Remote Eligible

Experienced Customer Support Expert - Internal Business Ops

$110 per hour

Mercor is collaborating with a leading AI lab that is conducting projects in the internal business operations domain. We are seeking experienced professionals with backgrounds in IT support, expense management, and HR case management. Experts will contribute their knowledge to help design, test, and refine AI systems that model real-world internal operations workflows. This is a unique opportunity to apply your expertise to projects that advance next-generation AI applications for organizational support functions.

Key Responsibilities

• Advise on internal business operations workflows, including IT support, expense management, and HR case handling

• Review and refine end-to-end processes for ticket resolution, employee inquiries, and policy compliance issues

• Provide expertise on escalation management, secure handling of sensitive data, and internal communication standards

• Offer guidance on tools commonly used in business operations (e.g., ServiceNow, Workday, Concur, Jira, HR case management platforms)

• Support the development of process documentation, knowledge bases, and scenario-based materials for AI testing

Ideal Qualifications

• 5+ years of experience in internal business operations support (IT, HR, finance, or related functions)

• Strong understanding of workflows such as IT troubleshooting, expense processing, HR inquiries, and case resolution

• Familiarity with enterprise tools (e.g., ServiceNow, Workday, Concur, Jira, or similar systems)

• Proven ability to analyze and improve internal support workflows

• Strong communication and problem-solving skills, with experience handling escalated or sensitive cases

More About the Opportunity

• Remote and asynchronous — flexible scheduling

• Expected commitment: ~20–40 hours/week

• Project-based engagements with potential for ongoing contracts

Compensation & Contract Terms

• $100–120/hour depending on experience and geography

• Payments issued weekly via Stripe Connect

• Independent contractor classification

Application Process

• Submit your resume or LinkedIn profile to get started

• Complete a short video interview highlighting your internal business operations expertise

• Responses typically provided within 5 business days

About Mercor

• Mercor is a talent marketplace that connects top experts with leading AI labs and research organizations.

• Our investors include Benchmark, General Catalyst, Adam D'Angelo, Larry Summers, and Jack Dorsey.

• Thousands of professionals across domains like law, creatives, engineering, and research have joined Mercor to work on frontier projects shaping the next era of AI.

We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.