$35K-$55K per year
Full-time position
South America
Mercor's Talent Success team is hiring! Our Talent Success team is responsible for ensuring everyone using our platform is having a delightful experience end to end, from applying to job listings, taking our AI-led interviews, accepting offers on our platform, and getting paid for their hard work.
Mercor has thousands of users joining the platform each week to interview for different roles our clients have posted. When they run into issues or have questions and reach out for help, you will be responsible for giving them a speedy and delightful experience.
You will work directly with our engineering team, triaging and investigating bug reports so being super savvy with modern websites and issues SaaS-type applications run into will come in handy.
Since your conversations with the talent applying on our platform will often be the first interaction someone has with Mercor, maintaining an enthusiastic, upbeat tone while writing at native English level proficiency is important. We use a lighthearted and informal tone in our support communication while at the same time being very professional and precise in our replies.
Key Responsibilities
Qualifications
At Mercor, we recognize that exceptional ability comes in all forms, a core philosophy on which we built our platform. Because of this, we welcome candidates from diverse backgrounds with unique experiences and transferable skill sets, even if they don't meet all the preferred qualifications listed above.
Mercor is training models that predict how well someone will perform on a job better than a human can. Similar to how a human would review a resume, conduct an interview, and decide who to hire, we automate all of those processes with LLMs. Our technology is so effective it's used by all of the top 5 AI labs.
We crossed a $100M revenue run rate and have averaged 59% month over month growth for the last 6 months, making us the fastest growing company in the world. The team is small, and we remain extremely profitable because we can't hire great people as fast as revenue is growing.
We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.