Specialist, Technical Support

Join Our Team

Join a global biopharma company with a 130-year legacy and mission to achieve new milestones in healthcare. Be part of technology driven, data-led organization supporting a diversified portfolio of medicines, vaccines and animal health products. Work alongside passionate teams that use data, analytics and insights to drive decisions, and tackle some of the world's greatest health threats.

Our Technology Centers are globally distributed hubs that enable our digital transformation and business outcomes across IT. They bring together diverse teams to collaborate, share best practices, and deliver solutions that save and improve lives.

This role is based at our Hyderabad Tech Center and follows a hybrid working model (3 days onsite, 2 days remote). Candidates are expected to reside within commuting distance of the Hyderabad office.

Role Overview

Member of Identity & Access Management working as part of a global team to support a fast-paced environment. Ensure conformance to established system architecture, security, regulations, standards and practices, and participate drive their creation and upkeep. In addition to technical expertise must be proficient in managing projects through to completion, innovative, security focused, self-motivated and driven. The candidate will be a member of the global Tier 2 Identity and Access management Operations team which includes operational responsibilities across all supported platforms in organization. Good communication skills, documentation abilities and compliance experience required. Comfortable working in a team environment and able to work collaboratively with other areas in implementing solutions that secure and benefit the company. Additional technical requirements follow:

Primary job responsibilities include:

• Day to Day operation supporting multiple Identity and Access Management services, PingFederate, PingAccess, Delinea Secret Server, Symantec VIP for multi factor authentication, MS Authenticator, SailPoint IdentityNow, Quest Password Manager and Hitachi Password Manager.
• Perform installation of security patches, version upgrade, support bug fixes, performance tuning and reporting of all the Identity and Access Management products.
• Co-ordinate, provide guidance and support services during the critical service outages.
• Gather business and technical requirements to setup Single Sign-On (SSO) with third party vendor applications.
• Co-ordinate with multiple application and infrastructure teams to identify privileged accounts and onboard to Delenia Secret Server to mitigate the security risks.
• Perform SailPoint Identity Now configuration and support of the access certifications such as Identity Certifications, perform the periodic access reviews for applications to comply with audit requirements.
• Perform product migration analysis and support for Identity and Access Management Services.
• Evaluate the services using different monitoring tools, conduct meetings with the clients to present the existing security gaps and enhancements to avoid security breaches.
• Establish periodic vulnerability scans of the Identity and Access Management services to mitigate any security vulnerabilities.
• Conduct Disaster Recovery (DR) exercises to ensure there is no/very minimal impact to the Identity and access management services during any disaster in any of the data canters.
• Utilize Java/Linux script/PowerShell script to automate security features not supported by the product by extending the product APIs (Application Program Interface).
• Conduct meetings with multiple security teams, gather requirements and specifications from clients. Validate, check feasibility and plan implementation.
• Drive improvement, quality and value.
• Least privileged access concepts necessary.
• Experience with Microsoft Windows Server infrastructure.
• Experience with RedHat Linux infrastructure.
• Advanced knowledge of large networks including F5 load balancers concepts

We are seeking professionals with the following qualifications, skills and experience:

Education Minimum Requirement:

BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, or equivalent experience.

Required Experience and Skills:

3+ years of experience supporting large scale enterprise Identity and Access Management environments and related services.

Ability to provide support for Real-time events providing moderated services.

Ability to acquire new skills in a diverse environment.

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Required Skills:

• Availability Management
• Change Controls
• Computer Engineering
• Computer Science
• Disaster Recovery Planning
• F5 Load Balancer
• Global Team Collaboration
• Incident Management
• Management System Development
• Motivation Management
• Performance Tuning
• Problem Management
• Project Management
• Quality Assurance (QA)
• SailPoint IdentityNow
• Security Management
• Security Patch
• Service Delivery
• SLA Management
• Software Configurations
• Software Development Life Cycle (SDLC)
• Testing
• Third Party Applications

Job Posting End Date: 05/26/2026