Specialist, Technical Support

Directory Services Operations Team Member

Member of DS Operation working as part of a global team to support a fast-paced environment. Ensure conformance to established system architecture, security, regulations, standards, and practices, and participate in their creation and upkeep. In addition to technical expertise, must be proficient in managing projects through to completion, innovative, security focused, self-motivated, and driven. The candidate will be a member of the global Tier 2 Directory Services Operations team which includes operational responsibilities across all supported LDAP compliant directory environments and core services within the organization. Good communication skills, documentation abilities, and compliance experience required. Comfortable working in a team environment and able to work collaboratively with other areas in implementing solutions that secure and benefit the company. Additional technical requirements follow:

Primary Job Responsibilities Include:

• Day to day operation supporting multiple Active Directory forests/domains with various implementations across enterprise. Experience securing, hardening, and implementing tiered concepts is required.
• Drive improvement, quality, and value.
• Advanced knowledge of cloud capabilities including federation, RBAC, and cloud security, Directory Synchronization (AAD Connect), Microsoft O365, and Azure AD.
• Excellent understanding and technical knowledge regarding core services including IPSEC, DNS, WINS, PKI, GPOs, replication, trusts, etc.
• Authentication services especially Kerberos and LDAP authentication protocols.
• Compliance and IT Security related best practices and processes.
• Plan, configure, troubleshoot, and administer Microsoft AD and underlying Operating System(s).
• PowerShell scripting experience in a large-scale environment for automation purposes and cloud connectivity.
• Experience with Quest support tools specifically Active Roles.
• Familiarity with old and modern Microsoft operating systems, server-class hardware, and VMWare technologies.
• Enterprise Directory experience a must.
• Experience with identity best practices, Azure roles, security, and SAAS strategies specifically around Microsoft Active Directory/Entra ID a must.
• Least privileged access concepts necessary.

Optional Skills:

• Experience with Oracle products including Oracle Unified Directory (OUD) similar directory products.
• RedHat Linux experience and support technical expertise.
• Advanced knowledge of large networks including F5 load balancers concepts.

We Are Seeking Professionals With The Following Qualifications, Skills, And Experience:

• MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, or equivalent experience.
• 3+ years of experience supporting large-scale enterprise Active Directory environments and related services.
• Managing permissions and all other aspects of AD administration.
• Ability to provide support for real-time events providing moderated services.
• Ability to acquire new skills in a diverse environment.

The salary range for this role is $85,600.00 - $134,800.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare, and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.