Senior Manager, Servicenow Senior Developer - SAM

Senior ServiceNow Developer

The Senior ServiceNow Developer will lead the design, development, and optimization of solutions on the ServiceNow Platform to deliver seamless and efficient workplace experiences. This role involves partnering with stakeholders across HR, Finance, IT, Legal, Procurement, and Security to deliver strategic, scalable solutions that enhance business processes and user experience.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

We are seeking a skilled and experienced ServiceNow Developer to join our dynamic ServiceNow team in Corporate Systems. The ideal candidate should possess a strong technical background in ServiceNow development. The role will collaborate with cross-functional teams to analyze requirements, design solutions, and implement enhancements to our ServiceNow instances, ensuring seamless integration with existing systems and business processes.

This position is based in our Hyderabad location and we follow a hybrid work policy.

What will you do in this role?

• 5+ years of hands-on experience with ServiceNow, including work in modules such as HAM, CMDB, ITSM, ITOM Discovery, and Service Catalog.
• Proven experience in designing and implementing integrations, Service Graph connectors, automation workflows, and custom scoped applications.
• Experience in OTM, SAM with exposure to ServiceNow mobile applications and performance optimization is highly desirable.

Required Skills:

• Strong verbal and written communication skills with the ability to articulate technical concepts to non-technical stakeholders.
• Proficient in JavaScript and familiarity with Python for automation tasks and good advance working knowledge in API integration, REST/SOAP web services, and data exchange mechanisms.
• ServiceNow Certified System Administrator
• Certified Application Developer.
• Configuration Management Database (CMDB) Fundamentals
• At least a ServiceNow Certified Implementation Specialist in ITSM, CSM or Discovery.

Preferred Skills:

• Deep understanding of ETL mapping, transformation maps, and Identification & Reconciliation Engine (IRE) rules.
• Experience in Agile methodologies and leading development sprints.

Who we are:

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for:

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Required Skills: Data Engineering, Data Visualization, Design Applications, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, System Integration, Testing

Preferred Skills:

Regular Employee Status, Hybrid Flexible Work Arrangements, VISA Sponsorship