Senior Manager, BPM - Software Engineering

Senior Manager, BPM - Software Engineering

MSD is an innovative, global healthcare leader committed to improving health and well-being in 140 countries around the world. Our product categories include heart and respiratory health, diabetes, infectious diseases and women's health. We continue to focus our research on conditions that affect millions of people around the world - diseases like Alzheimer's, Diabetes and Cancer - while further expanding our strengths in areas such as vaccines and biologics. We aspire to be the best healthcare company in the world and provide leading innovations and solutions for tomorrow.

We are seeking energetic, forward-thinking and experienced Senior Manager to be an integral member of our Business Process Management (BPM) software engineering team. As part of the team, the ideal candidate combines current, hands-on software development experience and full system life-cycle knowledge with deep expertise in Microsoft Power Platform technologies—specifically PowerApps and Power Automate—and preferably Power BI. This role is expected to manage a small team of contract developers, drive end-to-end delivery of BPM applications and integration solutions for global, regional and local market audience, and ensure projects are delivered on time, within scope, and with high quality.

In our location in the Hyderabad IT HUB, India, you will be offered to interact and cooperate with technology professionals and key business stakeholders globally, providing incredible opportunities to learn from others, to challenge yourself, and to enjoy a reward that technology careers bring.

Role Overview:

• Lead delivery of BPM software projects from concept through production, ensuring timely completion, quality, and alignment with business objectives.
• Manage, mentor, and grow a small team of developer contractors; conduct regular team cadence meetings and performance reviews.
• Actively participate in hands on design and development using Microsoft Power Platform—PowerApps (canvas and model driven), Power Automate (cloud flows, UI flows as appropriate), Dataverse/Dataverse for Teams, and custom connectors.
• Define and enforce architecture, coding standards, security controls, and governance for Power Platform solutions (tenant policies, DLP, role-based access).
• Collaborate closely with stakeholders (product owners, process owners, IT security, data teams) to gather requirements, prioritize backlog, define acceptance criteria, and validate solutions.
• Oversee testing strategies: unit testing, integration testing, UAT coordination, and automated test practices where feasible.
• Monitor production systems, lead incident response and root cause analysis for issues, and implement corrective/ preventive actions.
• Develop and maintain project plans, schedules, budgets, risk logs, and status reports; escalate issues appropriately.
• Create technical documentation, runbooks, and documentation in the Digital SDLC platform; facilitate knowledge transfer and training for business users.
• Measure and report on solution performance, user adoption, ROI, and process improvement metrics; drive continuous improvement initiatives.
• Manage vendor and contractor relationships when external expertise is engaged; ensure delivery quality and contractual compliance.
• Champion best practices for low code/no code development while balancing custom development needs; evaluate and recommend tools and enhancements to the Power Platform ecosystem.

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for:

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.