Operations Manager

Operations Manager

The Operations Manager provides leadership, cross-functional development, tactical direction, and technical expertise to operational and clerical personnel in various stages of team development in the packaging of Wilson products. Responsible for teams and all operational activities affecting the business. Maximizes the potential of all team members and fosters an environment that allows for progressive continuous improvement of skills.

Responsibilities

Employee Development | People Management

• Assists the team with development of objectives and ensures alignment with site goals
• Provides timely feedback and evaluates/addresses performance of direct reports
• Assesses employee training/development needs and implement actions to address those needs
• Supports employee development initiatives in alignment with the business needs

Line Production

• Troubleshoots equipment problems, identifies need for new equipment and/or modifications to existing equipment to reduce downtime
• Initiates/engages in problem solving and identify short-term and long-term actions to prevent problem reoccurrence
• Adheres to the applicable escalation process for safety, quality, and downtime events
• Approves IQ/OQ/PQ/CC and other documents
• Partners with Company Production System (CPS), Process Improvement Engineers and Operators to identify and implement continuous improvement initiatives
• Evaluates and serves as the point-of-contact for all new equipment and/or modifications to existing processes or equipment
• Manages adherence to CPS principles, defined line performance standards, and key performance indicators utilizing applicable Lean/Six Sigma tools

Information Transfer

• Attends departmental and team meetings focused on equipment/process improvement
• Serves as liaison between shifts, teams, IPTs, and COEs
• Participates and/or Leads Tier Meetings

Compliance

• Uses Root Cause Analysis tools to identify true root cause for quality and safety events
• Authors, reviews, approves and/or participates in quality investigations
• Initiates, reviews and approves safety investigations
• Participates in internal and external audits and inspections
• Identifies quality-related trends and facilitates implementation of corrective actions
• Creates/Revises Standard Operating Procedures, Forms and other batch-related documents

Financial

• Adheres to and monitors operating budget and staffing plan per Profit Plan
• Recognizes and investigates opportunities for financial savings

Leadership

• Models Company Leadership Principals and Inclusive Behaviors
• Acts as part Site Extended Leadership Team

Education Requirements

• High School Diploma/GED or
• B.S. degree from an accredited college/university, preferable with emphasis in a science or engineering related discipline

Experience and Skills

Required

• Minimum of five years production/manufacturing, preferable in a cGMP environment
• Demonstrated leadership, interpersonal, technical aptitude, and problem-solving skills
• Effective team building skills, including ability to coach/develop work teams, provide training, motivate/empower others, and resolve conflict
• Flexible and able to manage multiple priorities
• Goal oriented and able to manage risks
• Effective verbal and written communication skills
• Demonstrated knowledge of Operational Excellence tools and methodology
• Working with SAP inventory
• Two years coaching/supervisory

Shift

• Availability to work off-shifts and/or weekends