Passenger Service Manager

Passenger Service Manager

Job Category: Customer Service

Requisition Number: PASSE021846

Posted: February 27, 2026

Full-Time

On-site

Guam, GU | GUM Tamuning, GU 96913, USA

Job Details

Description

Primary Duties & Responsibilities:

Prepare commercial billing data as required for management reports. Prepare customer airline reports in line with their requirements. Build strong relationship with all customer airlines and deliver a customer focused operation. Planning resource allocation in each business unit. Work closely with employees and provide on the job training and coaching. Ensure adherence to all regulatory requirements for all relevant authorities. Ensure that airline customer standards are maintained and raised by continuous improvement. Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements. Encourage, manage and develop staff in all aspects of the business. Control resource and cost allocation within budgetary restraints.

Must Meet The Following Minimum Requirements:

Previous management experience and a demonstrable track record of passenger services success. Excellent communication skills. Ability to build an excellent working relationship with staff, airline customers, airport authorities and suppliers. Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures. Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances. Must be able to lift at least 70 pounds on a continuous basis. Must be able to pass a ten-year background check as required by US Customs. Must pass a drug test. Must have current driver's license with no violations over the past 5 years.

Qualifications

Experience

Required:

3-5 years: Experience in the Aviation experience with knowledge of passenger operations and procedures

1-3 years: Management Experience

Behaviors

Preferred

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Goal Completion:

Inspired to perform well by the completion of tasks

Education

Required

High School or better.

Experience

Required

1-3 years: Management

3-5 years: Aviation

Preferred

2-3 years: Passenger Service