Passenger Service Lead - F/T

Passenger Service Lead

As a member of the Menzies Aviation Passenger Service Lead Team you will be responsible for coordinating passenger service related activities such as checking in passengers for flights at the ticket counter and gates, verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct visible.

Key responsibilities include computerized check-in of passengers for international and domestic travel, designating seat assignments, verifying documentation for international and domestic flights, ensuring correct boarding passes are provided to each passenger for the assigned flight, verifying ticket and seat reservations, matching manifest to on-board count, assisting with various governmental agency requirements, announcing arrivals and departures as necessary, assisting with baggage tagging and bagging claim reports, interpreting identification labels along with baggage and cargo routing tags, maintaining current knowledge of all flight times during shift, providing information to customers, maintaining liaison with Airlines and Customer Representatives and Ground Handlers, required to attend the mandatory training imposed by the Company and Airlines as per job role, and required to attend Ground Security Coordinator training.

Qualifications include being at least 18 years of age, passing pre-employment background, physical test and a drug screen, ability to proficiently read, write and speak English, excellent communication skills, ability to remain calm under pressure, ability to stand for long periods of time at the ticket counter and gate check-in areas, ability to lift 70lbs, passing FBI background check, availability and flexibility to work variable shifts including weekends and holidays, prior Customer Service experience strongly preferred, advanced Computer Skills Required, and a High school diploma, GED or six months' work experience as Passenger Service Agent.

Knowledge, skills and abilities include ability to learn quickly, ability to understand and carry out oral and written instructions and request clarification when needed, strong interpersonal skills, ability to work as part of a team, ability to build relationships, and ability to solve problems independently.

Benefits include $17.50 an hour, advancement opportunities, health, dental, vision, 401K, life and short-term disability insurance, paid vacation, paid training, and uniform provided.

Working conditions include primarily indoor work with exposure to harsh weather conditions near terminals, working with disgruntled customers throughout the airport, and maintaining a positive attitude when representing the company and communicating with customers within the airport.

Physical requirements include standing, walking, sitting, using hands to finger, handle or feel objects, tools or controls; reaching with arms, climbing or balancing; and talking or hearing. Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 50lbs and occasionally lift and/or move up to 70lbs.