OA Passenger Service Lead

OA Passenger Service Lead

As a Passenger Service Lead, under limited supervision, you will operate as a team member while actively assisting other staff members in their duties. Your focus will be on ensuring quality customer service is delivered to all passengers, while maintaining the policies, standards, and safety requirements of both the client airlines and the Company. You will also serve as a backup to the Supervisor when needed.

Position Highlights:

• Leadership Responsibility: Provide guidance and direction to passenger service representatives to ensure smooth daily operations

Essential Duties and Responsibilities:

• Coordinate, monitor and support the Passenger Services team
• Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier's standards
• Ensure a smooth operation through coordination between department and agencies to achieve a safe on-time operation
• Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents
• Attend to the day-to-day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays
• Liaison with Carriers' representatives to ensure their requirements and standards are being met
• Assist in maintaining staff morale and have clear and open communication with staff
• Cover any manpower shortages and/or assist whenever necessary
• Other duties as assigned

Required Skills:

• Must be 18 years of age and have a High School Diploma, GED or equivalent work experience
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience
• Ability to supervise up to 10-15 passenger service agents
• Must be able to pass all pre-employment testing to include drug testing and a physical
• Ability to safely lift up to 70 lbs.
• Must maintain a valid state driver's license
• Must be able and flexible to work variable shifts including weekends and holidays

Benefits:

• Advancement Opportunities
• Health Plans through Maritain Health that offer a variety of coverage
• Dental Plans through Delta Dental
• Vision Insurance Plan through Met Life Vision
• Paid Vacation / Sick (fulltime employees)
• Critical Illness Coverage Plan
• Hospital Indemnity Coverage Plan
• Voluntary Life and AD&D Insurance
• 401K Savings Plan
• Employee Assistance Program
• Prepaid Legal Coverage Plan
• Identity Theft Protection Plan
• Pet Discount Coverage and Pet Insurance Plan