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Lead Passenger Service

Support and coordinate passenger service team to ensure on-time, safe airport operations
Lubbock, Texas, United States
Mid-Level
21 hours agoBe an early applicant
Menzies Aviation

Menzies Aviation

A global provider of ground handling, cargo, fueling, and airport services for the aviation industry.

28 Similar Jobs at Menzies Aviation

Lead Passenger Service

Menzies Aviation is hiring!

Benefits: Flight Benefits after 90 days, PTO, Dental, Medical, Vision.

Essential Duties and Responsibilities:

  • Co-ordinate, monitor and support the Passenger Services team.
  • Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier's standards.
  • Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation.
  • Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents.
  • Attend to the day-to-day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays.
  • Liaison with Carriers' representatives to ensure their requirements and standards are being met.
  • Assist in maintaining staff morale and have clear and open communication with staff.
  • Cover any manpower shortages and/or assist whenever necessary.
  • Other duties as assigned.

Required skills:

  • Must be 18 years of age and have a high school diploma, GED or equivalent work experience.
  • One year college certificate or technical school, six months related experience or equivalent combination of education and experience.
  • Ability to proficiently read, write and speak English/Spanish.
  • Ability to supervise up to 10-15 passenger service agents.
  • Must be able to pass all pre-employment testing to include drug testing and a physical.
  • Ability to safely lift up to 70 lbs.
  • Must maintain a valid state driver's license.
  • Must be able and flexible to work variable shifts including weekends and holidays.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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Lead Passenger Service
Lubbock, Texas, United States
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About Menzies Aviation
A global provider of ground handling, cargo, fueling, and airport services for the aviation industry.